Hi to all readers.
It's a early warning to all those who intend to place or buy items from Aliexpress.
Here is my story with Aliexpress. Never ever buy online from Aliexpress. They are not able to help or provide a solution to help customer who is in need of help example a refund.
I bought the product as a gift costing $582.00 for my customer but the packaging is very poor as the plastic wrap on the product is poorly done. The wrapping is loose like been used by someone before, like it had used and after use, placed the product back onto the box.
The name of merchant is call "PONBOS Tools Specialty Store".
Also noted wad the manual booklet has many scratch marking and torn abit like it has been tampered with or used by someone and quietly placed it back onto the box.
The whole box is not sealed and product could be taken as used product. As a gift to my customer, it is totally unacceptable and is not presentable to hand a gift in this condition.
As I could not find a button to switch to 7 times magnification as claimed on the product specification manual, I feel the information is misleading as there was no 7 times magnification zoom features as claimed.
Lastly I notice there was a permanent sign that appear on the LCD screen which was unable to remove or switch that sign off as it remained permanently stay onto screen thus obstructing a full clear LCD screen. IIs a total distraction to keep seeing that sign whenever the screen is turn on. You may refer to my video on this matter.
I inform the seller at platform chat I would greatly appreciate a full refund and I would be most happy to return back the product to the seller in China. Just let me know where to drop off or deposit this product in SG.
I was told by the seller that I need to find my own shipper to sent back product to China at my own cost and yet Aliexpress could not help customer on this part. I.can sense on the chat that seller sounded very unwilling to a refund.
Both Online Lazada and Shopee platform would glately help customer get a refund if a refund is requested and both platform would arrange for a courier to pick up product from your house but unfortunately Aliexpress do not do that.
The full box include some accessories, manuals, and external wrapping is all intact like new product to be returned.
I have not use the product ever since the product was received and it has been kept at home till now.
My bottom line message, do not buy or order items or products from Aliexpress as if a refund is made, you will end up hard to get a refund.
2 months ago
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