Scammed by AliExpress – Terrible Customer Service and Fraudulent Practices I’ve been using AliExpress for a couple of years without major issues—until recently. I ordered three cat brooches, but instead, I received a ring. I contacted customer service and submitted a return request. I tried every available return reason: “No longer needed” – Rejected “Missing parts” – Rejected “The description is misleading” – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I’d be charged $10 per return label—but the label never generated. Now I’m being pushed to return the wrong item to Hong Kong at my own expense ($30), for a $10 purchase. This is a scam. It’s fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.