I bought four plush toys from the same seller. I waited 42 days and received only two. When I contacted the seller to ask where my other two were, I discovered a package had been delivered a MONTH before - but I never got it. When I asked WHY they sent my items in two packages packages and a month apart - I got no answer. They said they'd refund me but DIDN'T. Ali Express than only refunded me for one, and not the other- yet they were in the SAME missing package! Ali Express GUARANTEE shipping within 30 days or a full refund- no mention of this in their reply to me. They simply refused a refund and maintain what I ordered - is what I got, despite refunding me for ONE missing item. APPALLING CUSTOMER SERVICE 👎 I AM DELETING MY ACCOUNT. COMPLETELY UNTRUSTWORTHY - WILL NEVER ORDER FROM ALI EXPRESS AGAIN. Slimy and dishonest.