I bought an electric scooter from Mankeel’s official store on AliExpress. After just 10 months, it stopped working. Since it came with a 1-year warranty, I contacted the seller. They requested a video showing the defect, which I sent — clearly showing that the scooter does not turn on. Despite this, they told me the proof was “not effective,” without giving any reason why. I specifically asked customer service why the proof was denied, but they gave no explanation. It felt very suspicious — as if they only asked for proof just to say it wasn’t good enough no matter what. It didn’t even seem like they watched it. What’s worse is that they dragged the process out until the return period expired — which they then used to justify closing the case. This makes the entire process feel intentionally dishonest. If the return period is over, then the "effectiveness" of the proof should not even be relevant — the product is still under warranty, and I followed their instructions exactly. On top of that, I contacted AliExpress customer service 6 times. Several times, they simply ended the chat without answering my questions. The support feels completely fake — they don’t actually help, they just delay and close the case. When I finally got a response, it was vague and unhelpful. No one took responsibility or explained anything. I strongly advise against shopping on AliExpress. If something goes wrong, neither the seller nor AliExpress will support you — even if your case is valid and you're within the warranty period. This experience has been extremely frustrating and unfair.