I regretted to purchase items on Ali Express as I feel that they just scammed me. I had to return an item and Ali Express agreed that the seller was required to cover the shipping cost. The product was $32.44, but the shipping fee was $72.42. I had to pay upfront which I didn't feel comfortable. I spoke with Ali Express at least twice and they kept re-emphasizing that I would get reimbursed. Finally, I mailed the product on July 28, 2025 and provided the shipping details. I waited over a month and had to contact Ali Express to get my product refund. And now they refused to reimburse my shipping cost because I didn't provide "sufficient document". Canada Post only provided a receipt (included the shipping cost, tracking code) and now they said this is not enough evidence and closed my case. I am a single mother with an 8 months old baby. Not to talk about the hassle that I went to Canada Post back and forth, and now I lost money from my own pocket. Although you may think that I only lost $40, as a single mother and no stable income, it is really affecting me financially. I sincerely warn other consumers that don't fall into the Ali Express trap as their consumer protection plan doesn't exist.