Honestly its getting sad by the moment. I order from AliExpress for few years now with an average of $100 - $300 a month, business account and a subscription to their V.I.P program. Normally they have been supportive of small items defects / issues, recently I've ordered 2 units of an expensive item. when the package arrived, I got only 1 unit instead of 2, a simple mistake sure. I contact the AliExpress and they keep refusing my refund, they keep telling me to pickup the package and play stupid games with me, even though I repeatedly tell them that I DID PICKUP the package, however, the issue is the fact only 1 unit came instead of 2. Via live support, 5 times already they promised it was a miss understand and they escalate my tickets, I wait over 24 hours for a reply and guess what .. they tell me "NEED MORE EVIDENCE". I even escalated the issue with their higher ups, and still getting the same reply, asking me to give more evidence. Same answer. In fact, you can easily see in the picture the package wrapper is super small and can't even hold more than 1 unit, that alone should be enough proof that I go scammed. What other evidence could I possibly provide? literally, I was the one who pickup the package, the package is not lost and there was 1 item instead of 2. No other evidence in existence. Anyway I warned them that if I won't get a refund then I will make this post and spread it everywhere. Hope it was worth the $20 bucks they stole from me.