o start with when I messaged the seller asking them to exchange my items the seller was super rude about it by saying it is my fault that I have ordered the wrong size and refused to exchange the item. Once Aliexpress got involved, it was even more dissatisfying than the customer as they have sent me an email saying, “Solutions: Option 1: Full refund 23.12 USD without returning goods” However, later on sent another email asking for my tracking shipment for the returned item! This is the first and last time I will ever be using Aliexpress, as I am very disappointed in their inaccuracy with the emails!! And both Aliexpress and the seller knew if I were to ship back the item it will cost me a lot and therefore I wouldn’t. The seller said, “Hi you make the wrong ,it will waste a lot of shipping money for you to shipping back the shoes.” Unbelievable customer service on both aliexpress and the seller part never will be ordering from the site or aliexpress again!