You’re not sorry at all! Most companies make amend when a customer has been unconvinced. At the end as you know the product was less than desirable & the customer service deplorable! Then you ask me to give you a 5 star rating for exchange for a refund Then knocked it down to $25.00 because you couldn’t trust that l would give you a 5 star rating even after the refund! You were so comical! It’s a pathetic company so be mindful of your dealings with them! I suggest you do not buy from them! It can be the worst online shopping nightmare you will ever encounter! I promise to make sure that everyone know how truly horrible they are! Especially since they know how bad they are & instead of doing the right thing try to hide behind false high ratings!