We ordered 2 months ago, but never received the items. After contacting them, we received several standard answers telling to wait a little longer. After 6 weeks, we got told that the package status is "delivered". Although the shipper told us that is has been deliverd to a packing station 600 kilometers away from us (and probably got lost there), we still got told that the package has been delivered and since we can't prove otherwise, the case is closed for them. Apart of the fact that we need to prove that we didn't receive the package, it was not possible to contact AliExpress regarding this matter anymore. Additionally, even for the standard answers we needed to contact AliExpress directly since the seller didn't reply at all.