I am some diamond member, which suppose to mean something due to buying a lot, HOWEVER it means nothing. 1. Their customer service are idiots who can not handle anything for you, only to tell you they will pass it on, Onto whom or where is unknown but from past experience i am guessing onto no one 2. When seller is a fraud or doing something illegal, there is now way to contact Aliexpress to report it. They have options such as reporting fakes and that is about it. If your report does not fall into category of selling fakes, they respond with nonsense to file correct report, but again no such option 3. When you do not receive product or its wrong or faulty and open dispute, you can not communicate or explain with Aliexpress. People looking at the case usually are total idiots. Perfect example, my latest purchase. I am in Thailand, seller provides fake tracking and its showing to France, so clearly i will not be receiving. Aliexpress response is to wait for further 10 days, parcel is in transit. After 10 days, so now a month later, idiots realise item or whatever it was is in another country, their response is to wait for 3 more days to allow seller to have it shipped to my address. Idiots seller did not ship my product and provided tracking for someone else. and even if by some miracle it was a genuine mistake, no way in hell seller can get someone in France to post it to Thailand and for me to receive it within 3 days. 4. While some sellers are OK, many are fraudsters who prey on customers not knowing and Aliexpress to cover their fraud. Many sell products which are not in stock, Many sell products but on behalf of someone else, again Aliexpress does nothing to protect the buyers. 5.Sellers let you pick what shipping option you prefer but then post with the cheapest option. Once again Aliexpress does nothing to punish this kind of behavior and finally which i learned this week when you leave a negative review which clearly shows fraud, Aliexpress removes it.