Judy Tan
Aliexpress's limited dispute period does not help at all because majority products will show some defects after using for a while which will easily pass disputed period. After that period, customers are unable to go thru Aliexpress to write down helpful feedback information to help future buyers. After that period, customers can only write down text messages to original sellers. However, original sellers disregard these messages by replying an automatic default message. It is really ridiculous. For example, I bought two 30W LED Lights (SJLA Warranty 5Year Waterproof IP66 Outdoor Wall Garden Spot Refletor Exterior Security Foco Lamp 110V 220V 100W Led Flood Light). One life was 6 months and other life stays 10 months. Both stay less than 1 year and I should get warranty. I keep calling the seller sales number 00860 400-0760-230/011860 400-0760-230 which is printed in the product warranty paper, I got same answer "Sorry, line is busy" and then disconnected. I think it is a fake number. It is the AliExpress issue, a loophole, which does not diligently support customers to let seller utilize this loophole of AliExpress policy. If there was a zero star selection, I will select zero start for AliExpress.
4 years ago
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Aliexpress has a 1.5 average rating from 2,507 reviews

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