I ordered a FreeSmilly raincoat on 11 November 2019. It finally arrived on 31 December. The tracking number worked for me, but I was anxious that moving my order seemed to take so long. According to tracking on Aliexpress app, the order "left country of origin distribution centre" on 14 November, passing through "warehouse" and "accepted by airline" on the same day. Then changes to the tracking stopped. I sent three messages via Eva (I think its supposed to be "live chat" but is no such thing) asking for the customer protection period to be extended, and finally, on 8th December, got a message in my account that it was extended 50 days. This arrived just after 6 December, when the order "departed country of origin' (China). I just about could have walked faster than the flight from China to New Zealand. It "arrived at destination country" on 23/12. It being the Christmas public holiday in NZ, it is understandable that the parcel was not delivered until 31st December. Delivery was free to me, but I was unprepared for it to take six weeks. You should let customers know when they order that average delivery time is "over a month". I only find this out today, when I searched the internet to write this review.