When you order from Aliexpress, you have to be willing to wait a long time to receive your packages. I mostly order cheap items, under $5. For the free shipping option, I think the seller has up to 60 days to get your item to you. In reality, they arrive in about 20-30 days. Open your order page. Every order that is awaiting delivery, will have light gray text that tells you how many days you have left before your order "closes". Up until that order deadline, you have some buyer protection. If it is getting close to the order "close" date, and you don't have your item yet, open a dispute before the time expires. I opened my dispute one week before the time expired. If you wait until after the time expires, you cannot open a dispute. You lose all your rights. As for getting items faster, my policy is this: If the company offers FedEx or DHL on a regular basis, then there will be a link on their webpage where you select this option, and you will have the fee added at the time of checkout. I feel secure that they will ship in this manner, only if the link is on their webpage. My experience is, if they don't have an automatic link for shipping options, then do not feel secure that they will ship FedEx or DHL. I do not feel comfortable about any personal, one time only, arrangement made during messages. If they don't have the website link set up, then it is not something they do all the time. There may be a language barrier wherefore they don't understand what you are asking for. The translation software is horrible. This is another reason I don't depend on messaging to get special arrangements made. I have placed several orders in last year. My orders contained dozens of different vendors. Last Fall, I ordered about 2 dozen items, averaging $8 per item. I received all but two of my items. One vendor offered to send a refund. I accepted this. I opened a dispute on the second item, one week before the buyer protection expired on my order. Aliexpress said they would send me a refund. I don't know if I actually got those refunds, because my husband threw out my credit card statements. I've asked him to give them to me in the future. It would cost more in fees, for me to ask my bank for duplicate statements, than the items were worth. So I decided to just let it go and learn from my experience. I am now at the end of my second large order. I ordered approximately 50 items from 40 vendors, averaging $2 per item. In two of those orders, the seller sent the wrong item, but they sent something else of equal value. One of the substitutions I liked, so I gave it 4 stars instead of 5, with an explanation. The other wrong item I didn't like. So I only gave it 2 stars instead of 5 with an explanation. For a $2 item, it wasn't worth a dispute. I would have had to return the item. I can't be bothered for $2. But the sellers HATE negative feedback. So I felt that giving 2 stars would hurt their business enough, that they would be a lot more careful in the future to send the correct item. There is one more item that I did not receive yet, and the time that my order "closes" was approaching. For some reason the order shipment got canceled. I messaged the seller. I asked why the shipment got canceled. I asked him to EXTEND my buyer protection time. He responded. He extended my buyer protection time by another 45 days or so. He asked me if I wanted a refund or if I still wanted it. I said I do still want it, and I told him to please ship it. I am waiting for it. If I get it, I will give 5 stars because he responded to my requests. If I don't get it one week before the close date, then I will open a dispute and leave negative feedback. But I think I can trust this seller to resend it. Most of my purchases have been wonderful, as long as I don't expect too much, don't risk too much with high priced items, and watch the closing dates, to make sure I can open disputes before the closing dates, if I need to. All the items I've received were exactly like the pictures (except for the 2 where the seller sent the wrong item of equal value.) I examine the pictures closely. I read the details closely. I convert from metric to English units, so I know exactly what size I am getting. I buy clothing based on the measurements in centimeters (and I convert to inches). I do NOT buy clothing based on letter size. Chinese S,M.L,XL....XXXXXL is different from American S,M,L,...XXXL etc. When buying shoes, I got the charts to convert Chinese shoe measurements to US shoe measurements, in both width and length. When I conduct business carefully like this, I get good results. Good luck!