There is no 'Live Chat', it's a complete shambles, it's impossible to get a result to a particular question. Typical Chinese junk system. You'll spend forever trying to get an actual person through 'Eva' - but it's just a computer continuously redirecting you, even if you actually ask for someone, you get nowhere. The Chinese need to realise that customer service is EVERYTHING. Avoid Aliexpress at all costs, use Amazon or Bay. They actually have real people who care. The Chinese couldn't give less of a damn. Which is to be expected. I'll never use this junk site again.