Ali Express is a website where it is "Buy at your own risk !" I have been buying products from Ali Express for years and if I can add as a reseller I buy from other sites as well The facts are - -Sellers have descriptions/images of a product then send you something else. (The Chinese or whoever seem to have a different approach to advertising products they sell ) -Products you buy on Ali Express might be cheaper than elsewhere (e.g local) BUT on Aliexpress warranty does Not exist! -Products you buy might be cheaper than elsewhere BUT Returns ,free returns(no such thing) and warranty is irrelevant if the buyer pays all postage fees -if it's return to the seller or /and repost by the seller. -Products you buy might be cheaper than elsewhere BUT it takes depends to what country 1-3 months to receive the product ( Covid or no Covid ) -Products you buy might be cheaper than elsewhere BUT you might not receive the purchased item ! -Dispute claim - Not always in the buyers favour even if the buyer is right ! Sellers and the people from Ali express think that "Buyers Protection" is -buyers protection also as the sellers protection and also as a post service protection . Summary : For many years Ali Express has had an unprofessional work practice and it's not getting any better , even though they have a dispute process Aliexpress needs to realise that buyers are on their site to buy products and NOT to open disputes !!