A Shocking Display of Incompetence: A Horrific Experience with Customer support This review serves as a formal complaint against Anker and a stark warning to potential customers. My recent attempt to purchase a floor cleaner through their platform resulted in a two-month ordeal marked by delays, misinformation, and an utter disregard for basic customer service principles. I placed an order for a specific floor cleaner, essential for the operation of my expensive Eufy x10 cleaning machine. The estimated delivery date passed without a single update. After a month of radio silence, I contacted their support team. Their initial response promised the product within 10 business days. Needless to say, this promise remained unfulfilled. Following further inquiries (met with a concerning lack of communication continuity), Anker finally acknowledged a "system error" that inexplicably prevented my order from reaching the warehouse. Their proposed solution? A full refund and order cancellation. This, however, demonstrably failed to address the core issue: the missing floor cleaner I had rightfully purchased. Throughout this entire fiasco, communication with them was abysmal. Emails requesting the fulfillment of the original order, despite their admitted error, were consistently ignored. This blatant disregard for my needs and a complete lack of transparency regarding the status of my purchase were deeply concerning. Their customer service is abysmal, their communication is nonexistent, and they clearly prioritize convenience over customer satisfaction. My time was wasted, my needs were ignored, and the entire experience left me feeling frustrated and disrespected. Don't make the same mistake I did. Take your business elsewhere and avoid the headache. Additionally, I'm considering filing a formal complaint with the Consumer Protection Agency to hold them accountable. P.S. I spent a mere £15 on this floor cleaner. The cost of the product itself is nothing compared to the value of my time and wasted effort. What Anker and Eufy failed to understand is that they've lost a customer (and potentially many more) over a situation that could have been easily resolved with a little effort and respect.