Had a otter an bed which broke read reviews other people had same problem, bought on my credit account told I could only have replacement bed, which I couldn't find one in my price bracket. Called back twice had to say I would go to trading standards which they then offered me gift vouchers. I dont see why they couldn't just credit my account. Shopped with Argos a lot but I future will go elsewhere as my only problem was I hadn even paid for it.