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Argos Reviews

2.7 Rating 4,072 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,072 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Placed an order for a washing machine on the 19th January was to be delivered the 23rd the drivers filed it as failed delivery due to "access" but never even knocked at my door is would of been able to assist with route to my back door. Arranged redelivery online chat for the 29th on a small van. After receiving and email for delivery on the 3rd of February (a date id refused as it simply wasnt good enough) so I called customer services on Monday the 26th for her to confirm it would be delivered the 29th on a small van. Today the 29th and no machine!! Called customer services to be told that's its booked for the 3rd February and no sign of a booking for the 29th! Asked for them to listen to the call from the 26th confirming small van delivery but he cant access that apparently. 2 weeks no washing machine with a family with 2 disabled children absolutely disgusting. I WILL NOT be using this company anymore after this!!!!!!
Helpful Report
Posted 1 day ago
Bought a psvr2 for our 7 year old at end of November for his Christmas present, he loved it but 2 weeks into January the left hand set failed, just took complete boxed set back to ask for it to be swapped (not a refund), as faulty, to the Boston store (he asked to come with me as he was excited to get back on his vr) the staff were rude and told me it wasn't their problem and we have to contact Sony, as I pointed out, it's faulty, i bought it from Argos, my contract of sale is with Argos, they never even took it out to check it just kept saying it wasn't their problem and they had no interest in sorting it out and then stood smugly watching as I left with my 7 year old in floods of tears. Will not be using Argos again if I can help it and advise others to boycott as they are happy to take customers money but don't care when customers are upset, even seem happy about it.
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Posted 1 week ago
Delivery slot given 13:30-15:30 3 text messages to make sure we are in its now 17:50 no items. Phone them up to be told oh sorry the driver went home sick at 17:15!!!!! So they offer £50 compensation on a furniture order NO THANK YOU! and all that is said is sorry we have no slots for 4 days. ABSOLUTLEY HORRIFIC CONPANY
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Posted 2 weeks ago
Such an awful company. Firstly, the goods are average. But they are cheap so you expect it. But the major bug bear is THEY CANNOT GET THEIR ORDERS RIGHT. I ordered 4 suitcases and they only delivered 3. I asked for the 4th to come and they said to cancel my order and reorder. What a palava! Why on earth they couldn't just send me the missing suitcase is beyond me. And it took around 30 messages to resolve. Then what has happened now is I have ordered 3 rugs that were due to be delivered this week. They have failed to be sent and argos now wish to deliver when I am away. I have alerted them I am away for a week but they can't deliver when I am back because to book a date for a week in advance is too soon. Wtf???
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Posted 2 weeks ago
Sold faulty item, refused to replace, refused to give me complaint correspondence, refused to send me transcript of live chat and refused opportunity to speak to store manager.
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Posted 2 weeks ago
I ordered TV I received email saying refund given and order cancelled no explanation sent emails which bounced back and live chat is a joke more automated than live Since Sainsbury's took over service has deteriorated I ordered previously with no problems Communication and customer service would be rated ZERO if I had option will not order from them again
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Posted 1 month ago
Don't even bother with these people, just a bunch of incompetents. It is just quicker and easier to order in Amazon. I ordered something to be picked up, on the ordering page it says would be ready for collection from 9am next day, then I got a email saying would be ready from 5pm, then a message saying that it was delayed, I call customer service, and assured me that I could pick it up between 5pm and 11 pm ( to a shop that close at 10pm) And two days later still nothing
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Posted 1 month ago
Staff very helpful and knowledgeable
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Posted 1 month ago
I am absolutely distraught, waited all day yesterday for delivery of American fridge freezer time slot 4-6pm and no show. contacted their chat line and told van broke down. Asked why I was not informed of this as I had been waiting for it to be delivered and they had both my email and telephone number? I am disabled and have no refrigerator to keep my milk or other foods, I was told when I telephoned that it may still be delivered up to 10pm. Wish I had seen all these reviews before I had placed an order with them, still no contact from them today about delivery, stay well away from this company, pathetic excuses given for non delivery as surely they would send a replacement van to deliver the goods to their customers, if it was really the case that the van had broke down.
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Posted 1 month ago
Do not shop with this company , i brought the wrong laptop and went back the day after to upgrade it and pay more for a dearer one and they said because i had opened the box they would not except it back even though i wanted to buy a upgrade, appalling staff attitude , and company rules , basically once youve paid for it and left the store they are not interested in you , ive shop here before but never again just warning eveyone about there aborant returns policy , dont shop with them ,, warning
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Posted 1 month ago
I purchased an Epson printer 13 months ago with a 1-year manufacturer warranty and paid £57.99 for a 3-year extended guarantee from Argos. When the printer failed beyond repair, Argos issued a replacement voucher but simultaneously cancelled my extended guarantee without offering any refund or the option to transfer it to the replacement unit. I paid for three years of coverage and have only received 13 months of protection. Argos is refusing to either refund the remaining £38+ for the unused guarantee period or honour the full term I purchased. This means I've effectively lost two years of paid coverage through no fault of my own. Customers who buy extended guarantees expect continuous protection for the advertised duration, not coverage that vanishes when you actually need to use it. This practice feels like taking payment for a service they have no intention of fully providing.
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Posted 1 month ago
What is it about this company that is everything a good company doesn't want to be. Especially things like laptops, tablets and most phones. The majority are outdated models bought for peanuts and sold on at exorbitant prices. Always look elsewhere first as they are likely to be cheaper.
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Posted 1 month ago
Store manager refused to replace faulty item. Had care plan also bought.
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Posted 1 month ago
The drivers from this delivery company are absolutely ridiculous. They clearly don’t care about customers and do everything they can to avoid doing their job. The first driver didn’t call me an hour before, as Argos promised, and then claimed there was “no parking space” — which is a lie, because there is parking behind my building. And after that excuse, he cancelled the delivery altogether. The second driver didn’t call, didn’t show, and didn’t even bother answering the phone. The third driver only delivered my washing machine because I told customer service I was going to cancel the entire order. I am done with Argos. I will never buy from them again. Their delivery times take a full week, and their drivers simply don’t care about anything.
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Posted 1 month ago
RIP off mis-selling of policies which they state on website and app run after the manufacturer’s warranty finishes…but once you have bought the policy it will state the the policy starts at the date of purchase RIP off Argos and lousy customer service BEWARE
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Posted 1 month ago
I had the worse possible service with Argos. The product I bought turned rusty for no reason, after 5 months. I revised to refund me but made some arrangements to deliver and collect the old hob. The time slots given were ridiculous and one cannot fit into it - paying someone to dismantle the old hob and making him wait for 3 hours ( the slot given by Argos) to install the replacement hob that is supposed to be delivered by the Argos guys. No narrower slot. No accommodating of customer’s request. All that for the faulty product inserted below. Argos levels has dropped significantly. Once that was a good shop!! Shame!
Argos 1 star review on 27th November 2025
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Posted 2 months ago
Idiot ignorant driver of HGV with Argos branding reg no EY67JTX illegally driving into Upper Brook Street, Ipswich then left vehicle parked outside Sainsbury-s unattended obstructing the road to buses for over 5 minutes. 27/11/25 12:02hrs When told to move he lost his ability to speak English. Reported to Ipswich Borough Council Parking Enforcement.
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Posted 2 months ago
Ordered some earphones because I needed them the next day at work. They didn't arrive at the store eventhough it said they would. Ordered them to my house instead, they were faulty. Booked a return collection, they collected on 15th November. After the collection they deleted my order number from their systems so I couldnt contact any customer service teams. I had to buy a pencil case in the end to get a new order number so I could get through to someone. Once through, they said they refused to give a refund without proof of return. It was literally collected from my house, what proof would I have? They don't give you anything when they collect a return. Absolutely shambolic from start to finish. Avoid Argos, just shop at Amazon, like I should have done in the first place.
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Posted 2 months ago
Ordered a TV online, order accepted, delivery confirmed, payment taken. Next day Argos cancelled the order and now tell me they won't refund my money for 7 days ! DO NOT EVER USE ARGOS.
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Posted 2 months ago
🌟 The Support I Didn’t Know I Needed 🌟 When I reached out to Michael Andrew, I was exhausted, overwhelmed, and unsure of what to do next. But from the very first conversation, Michael brought a sense of calm and reassurance that immediately lifted a weight off my shoulders. He worked with integrity, communicated openly, and showed genuine care for my situation. Every promise was followed through, every concern was met with understanding, and the final outcome exceeded all my expectations. 🌺 Michael isn’t just professional — he’s compassionate, trustworthy, and truly exceptional at what he does. I’ll forever be grateful for his help. 💕
Argos 1 star review on 19th November 2025
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Posted 2 months ago
Argos is rated 2.7 based on 4,072 reviews