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Argos Reviews

2.7 Rating 4,034 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,034 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Terrible returns policy. I tried to return a colour tv because my husband didn’t like the quality of picture. There was no contrast and sometimes faint to watch. I tried to return tv after only 13 days but they wouldn’t give me a refund as they said it had been used? How can you possibly tell if a colour tv is any good unless you unpack it and watch it?? Very unhappy customer and I won’t be using Argos again and I think I shall make a complaint with Trading Standards.
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Posted 2 hours ago
Brilliant customer service delivery driver could not do enough other companies had not been able to deliver settee said space too awkward Steve and mate no problem lifted settee up put in place within 5 minutes needed bed settee as son coming to stay after major cancer operation was so stressed they made everything so simple took a big weight of my shoulders canf praise them enough
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Posted 2 days ago
Absolutely shocking service I’ve had 2 ovens ordered for 2 weeks now and still no delivery. Can’t get any help from customer services. I have just been offered a refund for £808 but to reorder it’s going to cost me £898 so I’m £90 worse off . All because they have a glitch in the system. Very very poor customer service. I’m stuck now with no ovens to cook food and I’m in no better situation. If a manager gets to see this review please help me . Regards Richard & Louise French Order number 257881879
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Posted 6 days ago
I've never had such a bad experience. Orderer a bed to arrive the day I moved into a new property, paid the extra £20 fee for it to arrive at a specific time. Nothing arrived and I received 0 communication. I've now been told it's been reschedule for two weeks time!! So I'm going to be sleeping on the floor for two weeks. There wasn't a single bit of communication to explain what happened, whether or not i'll get a refund/compensation or even a sorry!! Absolutely fuming.
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Posted 6 days ago
Bought a fridge from Argos. The price was the same as every other seller but Argos had an offer of free recycling of my old fridge. There was no way to select this offer it was put on automatically. I also asked for assistance in a shop and the staff member also couldn't find the option to select recycling and I was informed it's automatic. When my purchase was delivered they had no record of the recycling offer and refused to take my old fridge. Update: Argos never responded back to my enquiries and after me following up several times was told there is nothing they can
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Posted 1 week ago
Bought a fridge from Argos. The price was the same as every other seller but Argos had an offer of free recycling of my old fridge. There was no way to select this offer it was put on automatically. When my purchase was delivered they had no record of the recycling offer and refused to take my old fridge.
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Posted 1 week ago
I was thrilled to receive my money back a few days after calling TORRECIT, and it was really beneficial.
Argos 5 star review on 18th July 2025
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Posted 1 week ago
Hi Argos, I’m just writing a review about the delivery you promised me to deliver in North Holt Sainsbury’s store at 5 o’clock but nothing happened. I tried to talk to somebody but I’ve been connected to live chat online service however after 15 minutes I find out and I’ve been told the delivery van is broken Then I chat to somebody on the phone and they told me that there was no room in the van to deliver it to Sainsbury Northolt and she say they don’t know when it’s gonna be delivered So Argos, if that’s your service and line to customers When I bought the items you say in the order is going to be delivered to Sainsbury at 5 o’clock.customer that been going to be delivered at 5 o’clock but nothing happened I think you should have to inform and Tell your customer about the delays by email or text message My order number 660557060 I I wasn’t impressed Ron Teskey
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Posted 2 weeks ago
Thank you
Argos 1 star review on 2nd July 2025
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Posted 4 weeks ago
Worst customer service ever, we have waited over 2 months for our dishwasher to be sorted. It hasn't even lasted for 5 months
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Posted 4 weeks ago
Disgusting customer service from Ian and Janet today at the Tunstall, Stoke-on-Trent branch. They refused my return, which reading the reviews is a frequent occurrence with this store. I took it to a different store, explained the situation to which they apologised and issues a full refund. I explained the packaging of the item arrived damaged but the item had never been used, having only purchased it the day before. Both employees (Janet & Ian) accused me of lying, when challenging them on this Ian stood there and laughed in my face. I am absolutely appalled by this behaviour from both employees, but in particular with Ian who is supposedly meant to be the manager of this branch. Thanks to the other store the issue was resolved, and therefore I am now in the process of making a formal complaint about Ian.
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Posted 1 month ago
Argos Walsall Wharf. Purchased item (kids gel blaster gun). It was faulty and didn’t work (I now have video evidence). Staff in store were dismissive and ‘tested it’ by firing a few of the orbeez into a bin around 3 feet away from the gun. This was evidence that the toy worked as described. The manager ‘Andy’ was rude and dismissive. Started telling me how Argos had changed due to iPhone fraud - not sure how this was related to my gel blaster. I have a contact who works in senior management at Sainsburys who is looking into this for me otherwise I’d be at a complete loss - online chat doesn’t deal with stores and the phone line leads to dead ends. It’s as if the stores can do what they like. I will be pursuing this until I get a refund. The cost isn’t the issue (£35) - however, it’s the principal. The store staff, especially ‘Andy’ need retraining.
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Posted 1 month ago
Ordered item was faulty when picked up from collection point. Online information regarding returning it was unavailable, telephone long-winded and chat contact unsatisfactory. Online help pages didn't open and phone numbers not answered. I will never buy from Argos again.
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Posted 1 month ago
We would like to say how pleased we are with the service we received from the staff at are local Argos branch within Sainsburys in Wolverhampton. the staff member - Nicola E could not have been more helpful, such a pleasant person, and nothing was too much trouble. We returned an item that had stopped working and under the Argos Care this item was replaced with no problem, this was due mostly to Nicola helping us through the procedure. Thank you Nicola.
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Posted 1 month ago
I phoned TORRECIT and got great assistance. I was ecstatic when I received my money back a few days later.
Argos 5 star review on 30th May 2025
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Posted 2 months ago
Terrible customer service, won't accept returns at all even when it's the law. Can't escalate anything as it's down to store staff to make decisions.
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Posted 2 months ago
Order arrived on the day agreed. Got constant emails a few days before telling me my order was due. Also received messages 2 days before the delivery saying I would get 2 hour delivery window the day before the scheduled delivery which I never received, however at 7.30am on delivery day received a phone call informing me my delivery would be with me around an hours time. Also received a message saying the driver was approximately 16 minutes away and sure enough received my item 20 minutes later. The delivery person's were very helpful with my request of where to put the bulky item where it made it easier for me to manoeuvre. All in all a satisfying experience. Only scored down for the message not received 24 hours earlier stating an expected delivery window but that's being ultra picky.
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Posted 2 months ago
Order arrived on the day agreed. Got constant emails a few days before telling me my order was due. Also received messages 2 days before the delivery saying I would get 2 hour delivery window the day before the scheduled delivery which I never received, however at 7.30am on delivery day received a phone call informing me my delivery would be with me around an hours time. Also received a message saying the driver was approximately 16 minutes away and sure enough received my item 20 minutes later. The delivery person's were very helpful with my request of where to put the bulky item where it made it easier for me to manoeuvre. All in all a satisfying experience. Only scored down for the message not received 24 hours earlier stating an expected delivery window but that's being ultra picky.
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Posted 2 months ago
I found out that the blender wasn't what I expected. Return was rejected. And the item was useless to me
Argos 1 star review on 17th May 2025
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Posted 2 months ago
Their customer support is possibly the worst I've experienced online. Not only does their 'Chat bot' repeat the same questions (how many times do I need to tell them my name, email address and order number?!), their human support doesn't do what they say will. I requested a change of delivery and was told that the change had been processed. Later that day I get an email saying that they had attempted delivery at the previous time and that the order was now refunded as it couldn't be delivered. Completely useless.
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Posted 2 months ago
Argos is rated 2.7 based on 4,034 reviews