Argos Reviews

Name: Argos
Rating: 2.68

2.7 Rating 4,093 Reviews

42 %

of reviewers recommend Argos

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2.7

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacting Argos to deal with an account issue is an absolute nightmare and a miserable time consuming experience. The system is geared up order or store enquiries and nothing else . did mange to get through on the phone only advice was to cancel account .”

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Posted 1 month ago

“Impossible to make any complaint ! The email address on my account is wrong. You cannot change it on line. They direct you to the chat line or ask you to phone. When you do either you cannot speak to anyone without an order number but you can't place an order with the wrong email address. Talk about Catch 22! The nearest store has the same answer service. I am now going to have to drive to a store and hope they can help me. So Argos contacted me to try to get me to change my review. They sent me a link so I could get in touch with them but it does not work! I went to the store Manager tried to help but in the end got someone on the phone who assured me that there would be a phone number on the order which would connect me to their Trusted supplier ., Drove home but guess what there is none! I now believe that the system at Argos is set up so that no one can get in touch with them or more importantly make a complaint. They try to push you away to their 'Trusted Supplier' however your contract is with Argos regardless of who supplies the goods. Also under The Customer Rights Act 2015 they should have an accessible complaints procedure. Shame on such a long standing Supplier for a shabby deception.”

Helpful Report

Posted 1 month ago

“I originally contacted Argos because my washing machine order was cancelled without a proper explanation and without any alternative being offered. That was frustrating enough. What followed was far worse. Trying to make a formal complaint turned into an endless loop of being told to contact different channels, repeat information I had already provided, and send DMs that either went nowhere or later stopped working altogether. I repeatedly made it clear that I require written communication only as a reasonable adjustment. Despite that, Argos continued trying to contact me by voice call. I received a WhatsApp voice call after 8pm on a Saturday from an ordinary mobile number that was not clearly identified as Argos. When I did not answer, I was sent a message saying they were trying to call me and asking me to respond. I repeated again that I require written communication only. Argos then called me again. On one of the calls, after I explained that I had already requested written communication as a reasonable adjustment, I was asked whether there was someone else who could speak on my behalf. That was completely inappropriate. A reasonable adjustment is supposed to remove a barrier and enable a disabled person to access a service independently. The point of a reasonable adjustment is to remove the barrier — not to remove the disabled person from the conversation. I may have difficulties with my voice, but I am perfectly capable of managing my own affairs and dealing with my own complaint. Suggesting that somebody else should speak for me because Argos could not accommodate a request for written communication completely misses the point of accessibility. I was also told that their email address “doesn’t work”, then told that an email would be sent to me anyway. No email arrived. At another point I was repeatedly told to “DM us” despite already having done so several times. The Messenger conversation had been working earlier in the day, then suddenly stopped allowing me to send anything at all. Even a simple “hello” returned “Couldn’t send”. I sent a screenshot proving this. The response was to tell me to follow the page and try to DM again. Meanwhile, Argos remained perfectly capable of calling me. So what began as a fairly straightforward complaint about a cancelled order became a much bigger issue involving poor communication, repeated failures to take ownership of the complaint, contradictory information, inaccessible complaint handling, and repeated disregard of a clearly stated reasonable adjustment. I have kept screenshots and records of everything. This has been one of the worst customer service experiences I have had with a major retailer. One star is more generous than this experience deserves.”

Helpful Report

Posted 1 month ago

“Hi, I ordered a mattress via Argos on 26th of September, I got a message it was to be delivered by the 2nd of September, I can get no sense from Argos they say to contact Dormeo, I have had no updates or contact since the notification it would be delivered by the 2nd of September, since I got rid of my old mattress on the 1st of September this is particularly frustrating I will never use this shambles of a company again, the customer service is non existent they won't reply to e mails, or you get a bot, they have your money and they do not care. Regards Jeanette McCaffery”

Helpful Report

Posted 1 month ago

“If I could give them no stars that would have been generous. I ordered a shower door 8 days ago, they stipulated 7 day delivery and no communication from either the supplier or Argos. I contacted the Help team on 3 occasions and each time I was told the same drivel, "You will get an email with 48 hours and guaranteed 7 day delivery" niether were true. The uncertainty of the delivery caused ny customer to cancel the job. Argos should think themselves luck I did not charge them for the lose of the work”

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Posted 2 months ago

“Very cheap quality. When you sit on it, its like you hit the bottom and sink in, im only 55 kilos in weight. When a drop of water or something wet goes on them, they go very dark and dont dry for hours,it looks like a big dark stain until dry, looks awful. We normally buy dfs, will never buy argos again, these are horrendous, probably last a year max before they sink. Don't look like they will last long. They feel so cheap and the leather if it is leather is very poor quality. Horrible customer service who did not help at all after driver left the sofas and ran off due to him parking in the middle of the road and blocking it. He then lied and said he will move truck and put the sofas in correct room but drove off and never came back. I mentioned to him that I have 2 disabled children but he was stone cold and still went due to his own mistake. Argos didn't help and said he was in his rights to do so even though he caused the problem by not parking correctly, there was plenty of room. The sofas stayed there for a week and argos did absolutely nothing except back the driver and say it was up to him to leave in room of choice. The driver was more worried about receiving a complaint from the lady he blocked by parking carelessly than me, the PAYING CUSTOMER. Why wasn't he worried about me ?? He doesnt have to be, does he Argos ?? What a shame argos has become, absolutely disgraceful service from the driver and worse from Alan the so called Argos customer service agent. Oh and im yet to receive the call back from my initial call. Well atleast the product quality and company match perfectly, very poor !! maybe thats why the customer doesnt matter any more.”

Helpful Report

Posted 2 months ago

“Had 2 fridge freezers delivered both with dints in. Gave a 3rd time ago and hopefully comes as described (without defects) but the delivery didn’t show up. Each time I’ve had the delivery they have showed up and knocked on the door. Apparently this time they couldn’t connect to a number so it’s a failed delivery. They have the right details and I have no missed calls. I have been awake since 6am and no knock or call. I first ordered the product on the 9/6 now they are saying they no delivery until 7/7. I a Unacceptable no words. Wish I didn’t bothered and used a different company. Customer service cannot help with a complaint either. Have to await a call back”

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Posted 3 months ago

“Bought a safe from argos, its own brand of home security safe, probably the first mishap. The instructions booklet tells you 'this safe can be programmed with two sets of code. User and master. After opening the safe and installing the batteries you should change the user and master pins from the factory pre-set for security reasons' It has two pins; master and user. The instructions to change the master and user factory preset pins are exactly the same for each code but only changes one. The factory preset deafault pin cannot be changed. Anld the safe allegedly cost £70.”

Helpful Report

Posted 4 months ago

“Beware of the SCAM I purchased a built in cooker with installation and recycling. The day of the supposed arrival, i was informed later in the day that the item would be delivered the following day, having waited. It arrived 24 hours late. When it did arrive the installers informed me that there was a faulty wire and could not install it. They didn’t take the old oven either. I employed an oven fitter to fit the new oven at an extra charge, they couldn’t see anything wrong with the wires. When they went to take out the new oven from the packaging the oven door was in pieces! It had been badly handled into the house on arrival. I tried to organise a replacement oven and there were no slots at all! I called Argos, and they informed me that they were not prepared to give me a refund for the installation and recycling! This is an outright scam. I have been left with a damaged oven and they have all my money!”

Helpful Report

Posted 4 months ago

“Worst delivery service ever had. Ordered a dyson fan deliver 7 while 2 came 2oclock no fan looked on sight and it hadnt even been put out for delivery so i waited in all that time for no reason .came 6 50 still no fan . Why ask for a delivery time an not send . Wasnt even sent message to say why not sent . 10 outta 10 for whom ever manage this”

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Posted 4 months ago

“Very disappointing experience with . I placed an online order for headphones with delivery promised within 6 days, as I urgently needed them for work. After waiting 7 days, I was contacted and informed that the item was out of stock and my order had been cancelled. No real apology, no accountability, and no attempt to offer a solution—just a suggestion to reorder if the item becomes available again. This completely ignores the time I lost waiting and the inconvenience caused. Accepting orders for items that are not actually available and only cancelling after a week is unacceptable. This experience feels very unprofessional and unreliable. I won’t be ordering from Argos again.”

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Posted 5 months ago

“AVOID AVOID AVOID absolute joke of a company. Bought a coffee table from argos made by GFW furniture and after putting the table up the next day I see there was a mark intrrgrated into one of the panels. I contacted argos and this company first of all said the table is in use because there are flowers on top, well Derr I bought it to be used I did not see the mark until the next day! I was then asked to tell them what letter piece it is?? How the hell should I know? Instructions been thrown after building and i am not the manufacturer, surly the company should know what panel it is from the photo. Paid £75 for somthing I expect it to be perfect and not blamed! AVOID AVOID AVOID”

Helpful Report

Posted 5 months ago

“Have now cancelled three orders of mine in a row. Didn't cancel the cover for the product so ended up having to cancel that separately myself, and they didn't know that it wasn't cancelled. Absolutely shocking customer service, think outsourced and as bad as it could be. Exercise in paper pushing. They hang up on you when you call them with an issue and lie to get rid of you. Avoid at all costs when making larger purchases from the website, go somewhere else.”

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Posted 5 months ago

“I had a wonderful experience with this company and remain very thankful for the commitment they showed while assisting me.”

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Posted 7 months ago

“Awful experience. Terrible customer service. Deliveries cancelled with no explanation...I could go on but I've wasted enough time with this retailer. They won't survive.”

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Posted 7 months ago

“the Cannock branch would not let me pay for the item in store because they were having some work done. even though it was in stock at there store. told to go to reedswood Walsall if i wanted it that day. got there . the screen display says its in stock. so i paid for it on my card. on receipt it says collect next day after 4 oclock. the lady on the desk said it was in stock at the time you placed the order but sold out as i paid. offered a refund of come back next day. what a joke. since sainsburys got involved it has got worse.. 5 years ago argos was great. not anymore.. not going here again. AMAZON. is same price and free delivery.. i wish i had just used Amazon in the first place instead of three visits to argos for the same thing. not happy Argos. you have lost my custom for ever now”

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Posted 8 months ago

“Ordered a sofa that arrived with half of it missing. Argos told me they couldn't help and would need to cancel the order. I re-ordered and the delivery date given was right at the end of the 11 week wait time. This delivery has now been pushed back a further 8 weeks with no call or email to explain why!”

Helpful Report

Posted 8 months ago

“Placed an order for a washing machine on the 19th January was to be delivered the 23rd the drivers filed it as failed delivery due to "access" but never even knocked at my door is would of been able to assist with route to my back door. Arranged redelivery online chat for the 29th on a small van. After receiving and email for delivery on the 3rd of February (a date id refused as it simply wasnt good enough) so I called customer services on Monday the 26th for her to confirm it would be delivered the 29th on a small van. Today the 29th and no machine!! Called customer services to be told that's its booked for the 3rd February and no sign of a booking for the 29th! Asked for them to listen to the call from the 26th confirming small van delivery but he cant access that apparently. 2 weeks no washing machine with a family with 2 disabled children absolutely disgusting. I WILL NOT be using this company anymore after this!!!!!!”

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Posted 9 months ago

“Bought a psvr2 for our 7 year old at end of November for his Christmas present, he loved it but 2 weeks into January the left hand set failed, just took complete boxed set back to ask for it to be swapped (not a refund), as faulty, to the Boston store (he asked to come with me as he was excited to get back on his vr) the staff were rude and told me it wasn't their problem and we have to contact Sony, as I pointed out, it's faulty, i bought it from Argos, my contract of sale is with Argos, they never even took it out to check it just kept saying it wasn't their problem and they had no interest in sorting it out and then stood smugly watching as I left with my 7 year old in floods of tears. Will not be using Argos again if I can help it and advise others to boycott as they are happy to take customers money but don't care when customers are upset, even seem happy about it.”

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Posted 9 months ago

“Delivery slot given 13:30-15:30 3 text messages to make sure we are in its now 17:50 no items. Phone them up to be told oh sorry the driver went home sick at 17:15!!!!! So they offer £50 compensation on a furniture order NO THANK YOU! and all that is said is sorry we have no slots for 4 days. ABSOLUTLEY HORRIFIC CONPANY”

Helpful Report

Posted 9 months ago

Argos is rated 2.7 based on 4,093 reviews