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Argos Reviews

2.7 Rating 4,021 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
Terrible customer service, won't accept returns at all even when it's the law. Can't escalate anything as it's down to store staff to make decisions.
Helpful Report
Posted 2 weeks ago
I found out that the blender wasn't what I expected. Return was rejected. And the item was useless to me
Argos 1 star review on 17th May 2025
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Posted 4 weeks ago
Their customer support is possibly the worst I've experienced online. Not only does their 'Chat bot' repeat the same questions (how many times do I need to tell them my name, email address and order number?!), their human support doesn't do what they say will. I requested a change of delivery and was told that the change had been processed. Later that day I get an email saying that they had attempted delivery at the previous time and that the order was now refunded as it couldn't be delivered. Completely useless.
Helpful Report
Posted 1 month ago
I just bought a bike with price of £160, but today I found the price dropped to £128, I spoke to customer service on the phone, also chatted with customer service agent on the online chat, both confirmed that I had the right to get the price difference, I only needed to go to Argos shop to get this refunded. I then went to Argos Ringwood shop at 24 Meeting House Ln, Ringwood BH24 1EY explained the case but the man in the counter told me I had to bring the bike to him! I said to him the bike is assembled already, and I also spoke to the customer service on the phone and online chat, both occasions no one told me I need to bring the assembled bike to the shop! I also tried to show him the online chat record, he simply did not bother, just insisted on “you have to bring the bike here” to prove you have bought it!” What a non-sense! He can check the record from his computer, why I need to bring the bike to him? What if I bought a fridge-freezer? should I bring it back as well? Is that Argos policy or his policy? Was he just making things difficult?! I told him what the customer service on the phone and the online chat agent told me that no need to bring the bike to the store, but he simply said “They can say whatever they wanted, but I won’t listen to that, you need to bring the bike here, otherwise you may go to other shops to get the price difference again!” ----this is so ridiculous! How could Argos’s customer service counter say this to a customer in such a nasty way? How could a customer go to different store to get price difference just because they don’t bring the bike? Argos system is right there to check if the customer claimed the price difference already, once claimed they won’t be able to claim again, how could that counter man said this to a customer?! This is disrespectful and insult! I have all the right to get the price difference! But I don’t deserve to be treated like a cheater! So disgusting! Argos need to train your staff to behave and respect, not treat customers like thief!
Helpful Report
Posted 1 month ago
Poor customer service the call centre is based in China advisor's keep disconnecting calls l received a faulty item and it had truly been a stressful experience l was not able to speak to a manager or escalate my complaint each time requested to speak to a manager the same advisor was on the phone pretending to be a manager in the end l had it to write to them and get trading standards involved it was a long stressful process argos l would never recommend not reliable
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Posted 2 months ago
After losing all my money on this platform, Miss Violet assisted me in recovering it! Reach out to +1 (667) 487-5571
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Posted 2 months ago
Would not even give one star... abysmal service television did not arrive on scheduled day and could not assure me when it would arrive consequently cancelled order.No help whatsoever
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Posted 2 months ago
I LOST MY ASSEST, BUT SPACETEL-CAPITAL HELPED ME RECLIAM IT.I AM INDEED GRATEFUL TO THEM
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Posted 2 months ago
Ordered a storage unit for garden tools. Box looked to have been re-sealed - I suspect having been returned by another customer. Plastic frame is twisted, screws not in box - still just about useable, but poor quality.
Argos 1 star review on 7th March 2025
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Posted 3 months ago
Three times now I've ordered on click and collect, travelled into town to collect my order only to be told they don't have it yet. How is that click n collect? Now I have to wait up to 5 days for a refund. It's fraud
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Posted 3 months ago
Atrocious delivery service, contemptuous customer service. I would urge anyone reading this to avoid Argos delivery of large kitchen items. Their drivers are rude, have a very short time window and fail to deliver the services they were paid to do. Customer service procedures are not followed, getting any level of refund or compensation for inconvenience is unacceptably complicated and slow. I was misinformed on multiple occasions in the process, and in the end told that I had no further rights as a consumer. Me having to contact the Consumer Rights Ombudsman for services not rendered is evidence of the contempt with which Argos holds its customers. Avoid.
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Posted 3 months ago
Absolutely disgusting service from Argos. I purchased a carpet cleaner that was clearly faulty took it back to Argos who said they’re not willing to take it back. I must get hold of the manufacturer themselves after only having the item for four days. I contacted head office who said it is the stores discretion to refuse and they cannot help me. I will recommend people to stay well away from Argos. It’s a pity I can’t go lower that 1 star
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Posted 3 months ago
Had new dishwasher they went to fit it flooded my kitchen then left. I had to pay plumber to install it . No compensation and they did not take old dishwasher.
Helpful Report
Posted 3 months ago
Failure after failure Ordered a dishwasher online and paid in full. I selected the delivery date and time slot. I received a confirmation email. Waited in.. from 2-9pm.. nothing shows up. No update emails/texts. I called customer services next morning they said the dishwasher was damaged so they didn’t deliver.. they rearranged delivery same day 6-10pm. Again.. no delivery. No update emails or texts to say that it’s failed.. Called customer services the next day, they said it was a failed delivery.. I try to ask them to rearrange but they said no we have to process a cancellation and a refund but you can go to the shop and order it.. I mentioned I purchased this on a deal price.. they said that they cannot guarantee but you can buy it again full price and call them and they might honour the sale price. Now I’m waiting for my refund.. I wonder if that will fail also?.. absolute waste of my time. After this experience I will not use Argos again. Pointless. Why do I even bother.
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Posted 4 months ago
Scheduled Collection for a return 5 times and no show every time. i was assured the last 2 times that someone will definitely come to collect without fail. Have had to call everyday and keep getting the same response. Still have the bed and genuinely disappointed in the service. Will be raising a chargeback to resolve this for now. Will be very careful on what i order next time.
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Posted 4 months ago
Ordered a mattress 26 days ago had no date for delivery & was fobbed off by a chatbot. I am sleeping on a sofa I have cancer & am at my wits end. Causing anxiety, I can’t believe a company can be so bad the sooner they go under the better.
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Posted 4 months ago
Ordered a washing machine. Delivery driver said driveway not accessible and they just disappeared. I live in a street where trucks comes for delivery. It was a day wasted for nothing. Then I called the customer care to rearrange the delivery and I got 4th of next moth as my new delivery date. The very next day I got a message from Argos saying delivery date will be 5th of next month. I didn't bother to call them again to clarify. Anyways got the delivery on 5th and the delivery person was a frustrated asshole. He was rude. Overall a bunch of highly unprofessional idiots doing business. 1 star because there is no option for zero stars.
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Posted 4 months ago
One of the worst delivery services I've come across in my whole life the incompetence of these employes is mind boggling tried delivering my order to the wrong house then tell me I've got to wait till Saturday for next delivery 🤣 so scrapped the order and got next day with Currys can safely say I won't be using Argos again after this experience
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Posted 4 months ago
Ordered & paid for a tv on Thursday for next day delivery, cancelled a hospital appointment to make sure we would be there. Sat in waiting, finally got an email stating delivery would be between 4.30 & 6.30 pm, waited & waited, nothing turned up. Promised delivery next day with a time slot between 2 & 4pm. Guess what, yep no delivery AGAIN. Long story short, cancelled order with Argos coz courier they use are a bunch of incompetent, unprofessional liars. The driver LIED through his teeth saying he tried to deliver on Friday but we were out....utter rubbish, we never went anywhere. Didn't even bother with an excuse for Saturday just didn't turn up. I bought a much newer, better, bigger screen tv with a 5 year warranty from Mark's Electrical in Leicester for about £50 more than Argos, next day delivery. We didn't order it until 4pm but they promised me they wouldn't let us down like Argos & gave us a time slot of between 12 & 2pm. True to their word they arrived at 12.20pm & an hour later we were watching tv. Needless to say until Argos stop using COWBOYS like yodel courier's I'll be shopping with Mark's Electrical who didn't let me down & did exactly what they said they would do.
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Posted 4 months ago
Wanted to purchase a tv in the sales, found one with £100 off but not available for collection or delivery. No wonder Argos will soon be gone!
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Posted 5 months ago
Argos is rated 2.7 based on 4,021 reviews