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Argos Reviews

2.7 Rating 4,039 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,039 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
I ordered a sterling silver chain along with 2 other items. The chain didn't get delivered and the delivery driver kindly phoned the store to find out information for me, they told him they didn't have it in stock and I could get a refund, a refund which I've had to chase up myself, they are now saying it needs to be investigated because it's coming up as delivered!! I didn't even get notified via email that my item was out of stock or even a notification about it being delivered. I am still waiting on my refund! I need to chase MY OWN money! I will be taking this further as this is unacceptable!
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Posted 9 months ago
Unreliable. Canceled my order due to technical issues and I went all the way to collect and I was not notified. I still didn't get my money back
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Posted 9 months ago
WARNING : AVOID ARGOS AT ANY COST. I ORDERED AN ITEM FOR NEXT DAY STORE COLLECTION. ITS BEEN A WEEK AND IS STILL NOT HERE. I CAN NOT CANCEL UNTIL IS DELIVERED TO STORE AND THEN I NEED TO WAIT 30 DAYS FOR REFUND. HOW SOMETHING LIKE THIS CAN BE EVEN LEGAL??? ALSO CUSTOMER SERVICE IS ABSOLUTELY RUBISH MAKING STORIES AND LIES. NEVER I WILL BUY ANYTHING FROM ARGOS AGAN!
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Posted 9 months ago
An £700 Apple iPhone Warranty Lesson – Buyer Beware On 28 March 2023 I bought an iPhone 13 from Argos for £700. Up to then I’d always bought my Apple products from Apple directly. In June 2024 (15 months later) the phone died completely. The phone was in ‘as new’ condition externally and hadn’t been subjected to any trauma. I took it back to Argos. They told me that, unlike Apple and John Lewis who provide 24 months warranty, their warranty only lasts 12 months. As a result they weren’t prepared to replace it. I took it to Apple. They tried to carry out a diagnostic check but it was completely dead. They told me that it was not financially viable to repair it. I took it to an independent electronics company on the high street to get a report. They managed to get it going but there had been a motherboard manufacturing failure that meant it wasn’t financially viable to repair. I have a report to this effect but it appears to be meaningless. The true worth of an organisation isn’t how they treat their customers when things are going well, but the experience they provide when things go wrong. I now know that as an individual I mean absolutely nothing to Argos. When I tried to reason with them all I got quoted from the store representative was their legal interpretation. I have spent thousands of pounds with Argos in the past, but as it stands I will never buy from them again. I have made multiple journeys at my cost, and spent hours of my own time over several months, trying to get a resolution. I personally don’t think that paying £700 for a premium item that fails after 15 months, and is then deemed worthless, is acceptable. I am sharing my experience to try and prevent anyone else from making the same mistake I did when I chose to buy my iPhone from Argos.
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Posted 9 months ago
Wrong item was delivered, two weeks later and I still don't have a refund or the right item, ordered a very expensive desktop computer and I'm still out the £799 I spent on it with no refund and no computer I will not be ordering from them again this whole process has been ridiculous
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Posted 9 months ago
WARNING : BEFORE YOU BUY FROM ARGOS .. DO NOT BUY FROM ARGOS .. !!! IF THE ITEM IS NOT IN STOCK THEY TAKE YOUR MONEY ANYWAY AND YOU HAVE TO WAIT 30 DAYS FOR A REFUND !!! HOW IS THAT FAIR AND LEGAL???
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Posted 9 months ago
I bought a Halloween product through Facebook. I wasn't even aware it was being sold through Argos. I never received an email confirmation of the sale or anything. The products (I bought 2), arrived late on November 6th, and were completely fake and not as advertised. My credit card company advised me to reach out to Argos (who the charge was for), as part of the dispute. Argos has been nothing but argumentative and combative. This is most certainly a "buyer beware" situation that I got suckered into. Bottom line, they sell cheap Chinese products, and then substitute them for even cheaper Chinese products to take advantage of you.
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Posted 10 months ago
DONT USE LEFT LIVE EXPOSED WIRES AND BROKE KITCHEN CABINET DOORS TRYING TO INSTALL WASHING MACHINE BODGE JOB ARGOS DONT CARE
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Posted 10 months ago
DONT USE RUINED MY KITCHEN DONT BUY WASHING MACHINES THEY BODGE THE INTEGRATED DOORS ON THEY LEFT BROKEN LIVE WIRES EXPOSED THEY USE AO.COM INSTALLERS THEY ARE COWBOYS
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Posted 10 months ago
You say that you value your customers but...... Below is the reply that I got to a review I left after receiving a damaged item. I got in touch via the link provided (Facebook) only to be told "we don't deal with these requests here, wait for a reply". I repeated the fact that this was my reply and I was then told "I'm placing you in the queue that deal with these requests". I've been waiting for an hour and a half so far....You say that you value customers but the way that you treat them is contrary to this. Reply from Argos 2 days ago Thank you for reaching out to us Simon. We sincerely apologise for the situation you've experienced and want to assure you that we value our customers greatly. If you could please contact us using the link provided below, we would be happy to review your concern and extend a £15 voucher as a token of our appreciation. - order number - name - email address - contact number - full billing address inc postcode Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. //www.facebook. com/argos/ //twitter.com/ ArgosHelpers -Christopher Date of experience: 26 October 2024
Argos 1 star review on 26th October 2024 Argos 1 star review on 26th October 2024
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Posted 10 months ago
Recently, I was a victim of a scam from a company, and I felt super hopeless about getting my money returned. I tried to find solutions everywhere until I stumbled upon A M D A R K L I M I T E D * C0M. Their awesome support really stood out and helped me get my money back.
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Posted 11 months ago
i was unable to make a payment on the argos site and the app well that was a total waste without having to renew the app every time i wanted to get in to it
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Posted 11 months ago
Terrible service from this company.i am disabled n had to travel back to store in sellyoak awful rude manager Eliza I ended up leaving without item I ordered n told refund wud b in my account several days later.customer service number useless been outsourced rude unhelpful don't have a clue.wat has happened to this company? Thanks to family help I was able to purchase from Curries for nx day delivery.i will never ever use Argos again n wud advise anyone else to not go near them.never had such a bad experience n such rudeness n don't care less attitude now wudnt touch with a barge pole! Rubbish company.Avoid!!
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Posted 11 months ago
I recently purchased a children's slide from Argos for £50, paying a total of £53.95 with delivery. Not only was the product never delivered, but after contacting customer care, I was told there was a "logistics issue" and instructed to re-order. They promised my original order would be canceled, and I'd get a refund. A few days later, I only received £50 back, meaning the delivery charge wasn't refunded. After following up with customer care again, they finally refunded the remaining amount. However, I then noticed that the same product was now being listed for £90! When I contacted them, I was told the product was out of stock at the time of my order, but somehow they let me purchase it anyway! As a big retailer, it's completely unprofessional for them to list items they don’t have in stock and then refuse to honor the original price, especially when the error was on their side. They refused to match the £50 price I initially paid and simply said the promotion had ended. Horrible experience from start to finish, and I won't be shopping with Argos again. Avoid at all costs!
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Posted 11 months ago
Contacted customer services but could not resolve my enquiry so I contacted the CEO Simon Roberts via email, he passed it onto one of his team who was from the start was very condescending and would not try to sort the situation out. No doubt if Mr Roberts passed it on to be dealt with on his behalf he must have seen the interaction between my self and this person and okayed his response. So if this is allowed by those at the top then this is extremely worrying.
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Posted 11 months ago
Contacted customer services but could not resolve my enquiry so I contacted the CEO Simon Roberts via email, he passed it onto one of his team who was from the start was very condescending and would not try to sort the situation out. No doubt if Mr Roberts passed it on to be dealt with on his behalf he must have seen the interaction between my self and this person and okayed his response. So if this is allowed by those at the top then this is extremely worrying.
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Posted 11 months ago
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Posted 11 months ago
Would give 0 if I could. Orderd a TV unit, tried to change delivery date and got mugged off. Once Argos hand over your consignment to the delivery company they then have no responsibility, couldn't even tell me which company is handling my parcel. Would not order large items from Argos again.
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Posted 1 year ago
AVOID ARGOS AT ALL COSTS. I am not technical but purchased an ipad and returned it same day to Colne as didn’t realise I needed a cellular version and the Wi-Fi version couldn’t be used outside of home, it certainly wasn't clear to me in the description which should have said if you want to install a sim you need the Cellular version or this model does not have a sim tray. Took it back, exactly as it was when we collected it and they refused to change it or provide refund. We were told to come back next day and speak with Manager who flatly refused because the seal had been removed, it didn't have a seal when we collected it but she said it was Argos policy and she didn't really want to know. I understand if the item had been switched on and used but it was really in the same condition as we received it. Nobody from Argos wants to know so now stuck with an ipad which is not fit for purpose. I will NEVER buy anything from Argos again and will be raising this with Trading Standards as it was sold to me without any type of seal and the description wasn’t clear enough to enable me to make an informed decision on the purchase. I didn’t even know they had a seal, there is no evidence of one! Will also be telling anyone who listens about the disgusting non existent customer care Argos provides. iPad going for sale on Marketplace at an obvious financial loss to me. VERY ANNOYED!! Argos are just not understanding that the box was open when I received it!!
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Posted 1 year ago
Every time I buy anything electrical from Argos it is faulty.Bought a printer last year,that was broken and had to go back.Bought a phone with an answer machine today,yep you've guessed it,all packed up and ready to.go back on Tuesday. Mind you I should have learned, Argos only sell shoddy goods. I believe they don't sent their faulty goods back to the manufacturer they put them back in stock and resell them.
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Posted 1 year ago
Argos is rated 2.7 based on 4,039 reviews