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Argos Reviews

2.7 Rating 4,064 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,064 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Argos used to be a trusted retailer - where you could take faulty goods back and actually talk to a person ! What Happened To The Old Argos ?? We bought a new lawnmower (expensive cordless - McGregor - their own brand). It came with 2yr warranty. Well before the 2yrs it started to fail to charge properly. Just weeks after the 2yrs it failed completely - either battery or charger. I've contacted Argos EIGHT times - a mix of letters (by Recorded Delivery to Widnes HQ), emails, phone calls, and even going on Facebook (shockingly, this seems to be their preferred method of conducting customer communications!!)...but ALL TO NO AVAIL. They haven't replied to a single comm...not a phone call, or an email, or a letter, or a reply on FB. It's as if they've just disappeared! So Citizens Advice said I've got no choice but to start an action in the Small Claims Court. What a hassle...and what a pity that one of the trusted UK companies can have deserted their post !
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Posted 2 months ago
I am extremely disappointed with Argos. I purchased two electrical items totaling £338, both of which were faulty. Despite multiple attempts to resolve the issue—being passed back and forth between the Hawick store and online support five times—I have received no refund or replacement. The staff in the Hawick branch were rude and unhelpful. Told me to drive a further 35 minutes to a different store on top of the 25 minutes to my local store if I ‘wanted a manager’. Obsessed with using the word ‘discretion’ and when I said we’ll replace the forms then if it’s at your discretion they replied they wouldn’t. I was told that the items being faulty was my fault because I had tested them. How can anyone know if an electrical item is faulty without testing it? This experience has been frustrating, time-consuming, and completely unacceptable. I would not recommend Argos and feel strongly that this approach to customer service is misleading and unfair. Will never use them again.
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Posted 2 months ago
Argos turned in to a scam! Was not allowed to return a product after purchased a few days earlier because box had signs that it's been opened. Staff just don't care absolute disgrace.... no wonder company is still barely alive while everyone else is booming
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Posted 2 months ago
Ordered a television from Argos online. Delivery date Thursday 18th September between 7am and 9pm. Waited in all day, no television. Called customer service and was assured it would arrive Friday between 7pm and 9pm. Still no television. Will never buy from Argos again.
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Posted 2 months ago
I am deeply disappointed with Argos and their handling of my refund. I cancelled an order for two toddler cot beds nearly 6 weeks ago, yet I have only received a refund for one. Despite contacting customer services multiple times and speaking to five different representatives, I am repeatedly given vague excuses such as “it has been escalated” or “it’s been dealt with.” Nothing has actually been resolved. As a mother of twins, this missing refund is not something I can afford to simply let go. What makes this worse is the lack of accountability and genuine support from Argos. This is not the level of service I expected from a brand I once trusted. Argos used to stand for reliability and good customer care, but sadly this experience has left me feeling ignored, let down, and questioning whether they value their customers at all. I would strongly urge others to think twice before ordering from Argos, as their customer service no longer reflects the trustworthy reputation they once had!
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Posted 3 months ago
Ordered Bush fan for £20, same day delivery. Stopped working after two weeks but then started again. Finally broke down after 31 days. Returned to shop but they said I had to ring Customer Service first. After a fraught hour on the phone with three different advisors trying to download photos of the fan and box, I managed to get them to agree to give me my money back. Collected from home, money refunded. I am an elderly lady and will never order from Argos again. Dreadful returns policy. Avoid at all costs, it's not worth it!!
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Posted 3 months ago
Ordered Washing Machine Told 5 Day Delivery The Goods Of Course Paid In Full.. 7 Days Later No Machine No Correspondence From Them. You Can’t Speak To Them Direct They Simply Make It Difficult And Akward.? Have Now Cancelled The Goods - The Online Enquiry System Is Simply Broken Just Taking The Absolute Mick Out Off You…
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Posted 3 months ago
DO NOT SHOP here anymore ... they are essentially making me pay for a product 2 times, because of a payment system error. Customer service is very confused and not willing to help. If you have Argos card, better clear your balance and close your card....other services like Klarna are much better anyway. That is what I am going to do, after being their customer for years.
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Posted 4 months ago
Terrible returns policy. I tried to return a colour tv because my husband didn’t like the quality of picture. There was no contrast and sometimes faint to watch. I tried to return tv after only 13 days but they wouldn’t give me a refund as they said it had been used? How can you possibly tell if a colour tv is any good unless you unpack it and watch it?? Very unhappy customer and I won’t be using Argos again and I think I shall make a complaint with Trading Standards.
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Posted 4 months ago
Absolutely shocking service I’ve had 2 ovens ordered for 2 weeks now and still no delivery. Can’t get any help from customer services. I have just been offered a refund for £808 but to reorder it’s going to cost me £898 so I’m £90 worse off . All because they have a glitch in the system. Very very poor customer service. I’m stuck now with no ovens to cook food and I’m in no better situation. If a manager gets to see this review please help me . Regards Richard & Louise French Order number 257881879
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Posted 4 months ago
I've never had such a bad experience. Orderer a bed to arrive the day I moved into a new property, paid the extra £20 fee for it to arrive at a specific time. Nothing arrived and I received 0 communication. I've now been told it's been reschedule for two weeks time!! So I'm going to be sleeping on the floor for two weeks. There wasn't a single bit of communication to explain what happened, whether or not i'll get a refund/compensation or even a sorry!! Absolutely fuming.
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Posted 4 months ago
Bought a fridge from Argos. The price was the same as every other seller but Argos had an offer of free recycling of my old fridge. There was no way to select this offer it was put on automatically. I also asked for assistance in a shop and the staff member also couldn't find the option to select recycling and I was informed it's automatic. When my purchase was delivered they had no record of the recycling offer and refused to take my old fridge. Update: Argos never responded back to my enquiries and after me following up several times was told there is nothing they can
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Posted 4 months ago
Hi Argos, I’m just writing a review about the delivery you promised me to deliver in North Holt Sainsbury’s store at 5 o’clock but nothing happened. I tried to talk to somebody but I’ve been connected to live chat online service however after 15 minutes I find out and I’ve been told the delivery van is broken Then I chat to somebody on the phone and they told me that there was no room in the van to deliver it to Sainsbury Northolt and she say they don’t know when it’s gonna be delivered So Argos, if that’s your service and line to customers When I bought the items you say in the order is going to be delivered to Sainsbury at 5 o’clock.customer that been going to be delivered at 5 o’clock but nothing happened I think you should have to inform and Tell your customer about the delays by email or text message My order number 660557060 I I wasn’t impressed Ron Teskey
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Posted 5 months ago
Thank you
Argos 1 star review on 2nd July 2025
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Posted 5 months ago
Worst customer service ever, we have waited over 2 months for our dishwasher to be sorted. It hasn't even lasted for 5 months
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Posted 5 months ago
Disgusting customer service from Ian and Janet today at the Tunstall, Stoke-on-Trent branch. They refused my return, which reading the reviews is a frequent occurrence with this store. I took it to a different store, explained the situation to which they apologised and issues a full refund. I explained the packaging of the item arrived damaged but the item had never been used, having only purchased it the day before. Both employees (Janet & Ian) accused me of lying, when challenging them on this Ian stood there and laughed in my face. I am absolutely appalled by this behaviour from both employees, but in particular with Ian who is supposedly meant to be the manager of this branch. Thanks to the other store the issue was resolved, and therefore I am now in the process of making a formal complaint about Ian.
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Posted 5 months ago
Argos Walsall Wharf. Purchased item (kids gel blaster gun). It was faulty and didn’t work (I now have video evidence). Staff in store were dismissive and ‘tested it’ by firing a few of the orbeez into a bin around 3 feet away from the gun. This was evidence that the toy worked as described. The manager ‘Andy’ was rude and dismissive. Started telling me how Argos had changed due to iPhone fraud - not sure how this was related to my gel blaster. I have a contact who works in senior management at Sainsburys who is looking into this for me otherwise I’d be at a complete loss - online chat doesn’t deal with stores and the phone line leads to dead ends. It’s as if the stores can do what they like. I will be pursuing this until I get a refund. The cost isn’t the issue (£35) - however, it’s the principal. The store staff, especially ‘Andy’ need retraining.
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Posted 5 months ago
Ordered item was faulty when picked up from collection point. Online information regarding returning it was unavailable, telephone long-winded and chat contact unsatisfactory. Online help pages didn't open and phone numbers not answered. I will never buy from Argos again.
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Posted 5 months ago
Terrible customer service, won't accept returns at all even when it's the law. Can't escalate anything as it's down to store staff to make decisions.
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Posted 6 months ago
I found out that the blender wasn't what I expected. Return was rejected. And the item was useless to me
Argos 1 star review on 17th May 2025
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Posted 7 months ago
Argos is rated 2.7 based on 4,064 reviews