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Argos Reviews

2.7 Rating 4,021 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
I was served by two different members of staff in the Warrington Church Street branch. Both members of staff had terrible customer service. The queue was very long and all staff were on tills not giving out items to people waiting to collect them. I asked politely if someone from the back could pass me my items as they had been sat there 20 minutes whilst I queued and paid. Her response was very abrupt. Within minutes my items were given to me with a very sarcastic ‘Have a nice day’. This is not the first time I’ve experienced attitude from staff at this store. People shouldn’t work in retail if they can’t organise themselves to ensure good customer service is provided. I would have given zero stars if this was an option.
Helpful Report
Posted 1 year ago
Dreadful customer service. Purchased a Sage 3in1 Microwave, after 3 weeks the turntable started making very unusual noises and a smell of burning. Tried to call Argos Customer services, 20 minutes later I'm told to contact Sage - Really??? Argos as the retailer are responsible - However I was transferred and proceeded to wait for a further 20 minutes. In the end I gave up and redialled Customer Services - Again they couldn't help so I asked to speak to a Supervisor or Manager. Response was - No Supervisor or Manager are available and I'll have to wait 48 hours. That's fine by me, I'll just hold on !!! After a few moments I actually speak to a Manager. Explain everything to them and she speaks to the collection store and instructs them to order a replacement for collection when I return the faulty item. Honestly- the worse customer service I have ever experienced. Argos, If you read this Please take note and action on it.
Helpful Report
Posted 1 year ago
If I could provide 0 stars I would. Wait in for 5 hours for a delivery - driver said he’d be with me in an hour. I had to call customer services to find out he didn’t want to deliver and apparently told me (he didn’t). Woman at customer services had no customer service skills - talking over me, no empathy, refused to let me speak to a manager. Fast forward 15 days… your delivery is due between 730am and 930am, text message received at 7.20 sorry we haven’t been able to deliver today please call us. Errrr how can’t you deliver today, I am in…. Try to call - customer services not open. I have a medical condition which requires my medication to be refrigerated, which Argos are aware…no fridge for over a month now…. It is less than a week until Christmas, you’ve had my money for nearly two months. I have no way of keeping my life saving medication cold, or to keep food refrigerated - absolute joke!
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Posted 1 year ago
Absolutely terrible company no point even ordering from argos and wasting your time better off just going some where else I ordered on the 9th was told told delivery is on the 14th between 7:00-9:00 was called at 7:18 told outside in 5 minutes I waited outside only for the driver to drive past me when I called he lied stating It was not him then I received a message we can’t deliver today called him up he kept cutting me off called Argos and all they could offer was a lazy apology and I was told we can rebook you in for 23th so basically wait another 9days wasted my time and I took work off drivers are absolutely rubbish and LIERS DRIVER NAME CHRIS I WILL NEVER EVER EVER EVER BE ORDERING FROM ARGOS AGAIN
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Posted 1 year ago
Really horrible customer service. The item delivered was faulty and you have to jump through 1000s of hurdles to return it. According to the website, you can return the item in the store. After carrying the heavy printer over there I was told that the collection needs to be organised by calling customer service and the sales assistants in the store can not call for me. When I called to the customer service the lady on the phone shouted at me and told me off for not speaking to Canon first. So now I need to be on hold to Canon to then call back customer service and finally organise an item collection. How I wish I ordered through Amazon instead!!
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Posted 1 year ago
Why is it Argos are not able to provide a VAT invoice on purchasing an item. Is it really that difficult? Their help guide indicates that it is available by logging in. Unfortunately it never is. Calling them is a painfull experience and there is no such thing as a complaints department or a complaints reference, even though some one will write down your complaint. I have had to call twice in two days. Dont expect a call back, well I have only been waiting 2 days so may be there is still hope, but certainly wont be counting on it.
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Posted 1 year ago
I had no notification of my delivery slot just a missed call from a number I did not recognise on the day. I then get a text from Argos three hours later to say my order has been dispatched! I rang the mobile number it was the Argos delivery driver who told me my order had been returned to Argos (unfortunately I'd missed the delivery). I rang Argos customer service who said my order had been marked as delivered by their fast track delivery driver. I explained I had spoken to the driver on his mobile and was told he'd returned it back to Argos. It took 4 calls to try and get my issue dealt with! First time they hung up, second time I was told to call back after my delivery slot had ended, third time I was told to call back after 5pm, fourth time to be fair the advisor took time to sort it out (I hope) no option for a re delivery just a refund which can take up to13 days (I purchased the items during black Friday deal and now the price has gone back up!) Then told to re order, why would I trust them to deliver my order again after taking my money!? I'm so disappointed, I've never had an issue with Argos before. What's going on?
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Posted 1 year ago
Brought an item & choose my collection point, only to find out the location’s under renovation & my parcel sent to a random store . Contacted CS & showed up to a store & is unable to locate my item. Your CS in-store & on phone is unhelpful & complaint ignored.
Argos 1 star review on 30th November 2023
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Posted 1 year ago
If I could rate a zero, I would I ordered an item that hasn't turned up when expected. I waited an extra day, then contacted them, only to hear the vehicle broke down, so the order was delayed. I asked them why I hadn't been informed but got no response. Then I requested that they reship the order, but apparently they cannot, as it has not been marked as delivered. The agent then changed her story and said the item had been damaged in the breakdown, so I said "well, its been delivered then, as it comes back to you, kindly send a replacement". How hard is it? They are insisting I accept a refund and buy it again. FUMING!!! Why should I waste my time doing this again when the original order hasnt been received?
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Posted 1 year ago
Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one. They don’t give a time window for delivery and make you wait at home all day. Additionally, they kept me waiting all day and didn’t complete the delivery twice. Today the customer service said that they couldn’t deliver due to it’s out of delivery hours after 5pm and booked it for next week. Even it’s their fault they give the next available date next week. In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution. I was ok to bring my faulty product back but they say the warehouse is not open to public. I don’t know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don’t order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!!
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Posted 1 year ago
Ordered 2 items, they left them in front of my door on 2 different days. One was stolen and the one i got was missing an item. I had to talk to few different people and explain to each one that the order wasnt delivered. It took a couple of days for them to send me the replacement, even though they assured me every single day it will be in my house by the end of the day. They refuse to send me the missing part because the order has been delivered. What a ridicoulous argument. Online orders are supposed to be a convinience and not a hassle.
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Posted 1 year ago
had to give it one star to complete review what it should be is minus 10, ordered a samsung TV from argos paid for it including delivery this morning. I tried to cancel at one fourty five via customer service was told it was too late to cancel just refuse to accept it how low will this company go to £3.95 delivery charge they are a disgrace,avoid the company like you would the plauge.
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Posted 1 year ago
Really bad costumer service and payment refund policy
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Posted 1 year ago
Argos c/s is soon bad, I wrote to the CEO, and the reply said that he had read my complaint yes right!!!!!!. if he had it would have been taken seriously. I recently purchased a washing machine from Argos, and paid for it to be connected. Argos arranged for AO to do the connection. The first one was faulty so they provided another one. AO fitted this one. This time the AO fitters broke my dishwasher in the process. I arranged for an independent technician to check what had happened and he said that the fitters had crushed the water outlet pipe to the dishwasher and blew all the switches. So I need a new dishwasher. Argos made me contact AO to sort it out? 28 days later AO and Argos are not accepting any responsibility. So I'm stuck with no dishwasher and out of pocket ? All I did was buy a washing machine and end up with no dish washer. How bad is that. Maureen J Edgar
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Posted 1 year ago
Ordered an expensive camera for click and collect. Got an email a few hours later saying "sorry you cancelled" and no more information. I did not cancel and had no idea what happened. I tried to speak to Argos staff but got no where. Now the transaction has completed and my money is gone. Argos staff are now blaming my bank and refusing to help.
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Posted 1 year ago
Minus 10 Stars For Stress Paid for a delivery of a large item. Waited. No contact as promised from the driver. Time slot expired. Tried to call costumer services but was thrown into Argos' digital automated maze - was cut off. Tried calling again - exasperated - managed to speak to a human being - the call dropped again. Phoned again. Impossible to speak with a human being. Eventually spoke to a human being. Without being informed my order was rescheduled for the evening. I was never contacted about this. As it stands - I may or may not receive my order tonight. Laurel and Hardy level customer service that secretly mocks the customer. For decades I've purchased items from Argos without incident. This is the very last time I use Argos.
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Posted 1 year ago
We bought a Samsung RR39M7140WW/EU Fridge. It was very expensive, but while it lasted. Then, just after a year later, it stepped working. It's still under guarantee, but Argos/Samsung don't plan to send an engineer for 2 to 3 weeks. What on earth is the point of that? The food is rotting at 15 c , and Argos really couldn't give a toss. Absolutely useless. We will have to get a new one and sue them for cost. Better to spend a bit more somewhere like John Lewis- at least if it goes wrong you know they'll fix it.
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Posted 1 year ago
Argos get negative reviews removed from trust pilot. So they can spend money stoping complaints but not to make their sces better. 3rd product that stop working after just one month!
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Posted 1 year ago
Ordered a fridge freezer supposed to be delivered 04/09/23. Waited in all day to be told at around 5pm it wasn’t being delivered. 05/09/23 waited in all day again to be told they tried to deliver and I wasn’t home, I didn’t leave the house at all (lies) It’s now 07/09/23 and no fridge freezer still it’s supposedly coming tomorrow we will see. The delivery driver who rung me was very rude and would not give me his name to make a complaint against him, he then hung up the phone! Unacceptable my son has just gone back to school and we have no fridge/freezer.. How is he supposed to take his packed lunch ? It’s a joke and I will never use the store again! I would advise anyone else to go elsewhere not happy at all!
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Posted 1 year ago
Just checked my online account to find my order placed on Wednesday 30/08/2023 to be delivered today 01/09/2023 cancelled - not by me - contacted local store to be told you had a technical glitch - have to say not impressed - no email to tell me it was cancelled either - apparently this was also due to a technical glitch. Have to say that since Argos stopped the catalogue I have rarely purchased from you as i cannot find things as easily in the online shop. Very disappointed 😔
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Posted 1 year ago
Argos is rated 2.7 based on 4,021 reviews