Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,064 Reviews

42 %

of reviewers recommend Argos

Company Reviews

Questions

Metrics

2.7

Based on 4,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could provide 0 stars I would. Wait in for 5 hours for a delivery - driver said he’d be with me in an hour. I had to call customer services to find out he didn’t want to deliver and apparently told me (he didn’t). Woman at customer services had no customer service skills - talking over me, no empathy, refused to let me speak to a manager. Fast forward 15 days… your delivery is due between 730am and 930am, text message received at 7.20 sorry we haven’t been able to deliver today please call us. Errrr how can’t you deliver today, I am in…. Try to call - customer services not open. I have a medical condition which requires my medication to be refrigerated, which Argos are aware…no fridge for over a month now…. It is less than a week until Christmas, you’ve had my money for nearly two months. I have no way of keeping my life saving medication cold, or to keep food refrigerated - absolute joke!”

Helpful Report

Posted 2 years ago

“Absolutely terrible company no point even ordering from argos and wasting your time better off just going some where else I ordered on the 9th was told told delivery is on the 14th between 7:00-9:00 was called at 7:18 told outside in 5 minutes I waited outside only for the driver to drive past me when I called he lied stating It was not him then I received a message we can’t deliver today called him up he kept cutting me off called Argos and all they could offer was a lazy apology and I was told we can rebook you in for 23th so basically wait another 9days wasted my time and I took work off drivers are absolutely rubbish and LIERS DRIVER NAME CHRIS I WILL NEVER EVER EVER EVER BE ORDERING FROM ARGOS AGAIN”

Helpful Report

Posted 2 years ago

“Really horrible customer service. The item delivered was faulty and you have to jump through 1000s of hurdles to return it. According to the website, you can return the item in the store. After carrying the heavy printer over there I was told that the collection needs to be organised by calling customer service and the sales assistants in the store can not call for me. When I called to the customer service the lady on the phone shouted at me and told me off for not speaking to Canon first. So now I need to be on hold to Canon to then call back customer service and finally organise an item collection. How I wish I ordered through Amazon instead!!”

Helpful Report

Posted 2 years ago

“Why is it Argos are not able to provide a VAT invoice on purchasing an item. Is it really that difficult? Their help guide indicates that it is available by logging in. Unfortunately it never is. Calling them is a painfull experience and there is no such thing as a complaints department or a complaints reference, even though some one will write down your complaint. I have had to call twice in two days. Dont expect a call back, well I have only been waiting 2 days so may be there is still hope, but certainly wont be counting on it.”

Helpful Report

Posted 2 years ago

“I had no notification of my delivery slot just a missed call from a number I did not recognise on the day. I then get a text from Argos three hours later to say my order has been dispatched! I rang the mobile number it was the Argos delivery driver who told me my order had been returned to Argos (unfortunately I'd missed the delivery). I rang Argos customer service who said my order had been marked as delivered by their fast track delivery driver. I explained I had spoken to the driver on his mobile and was told he'd returned it back to Argos. It took 4 calls to try and get my issue dealt with! First time they hung up, second time I was told to call back after my delivery slot had ended, third time I was told to call back after 5pm, fourth time to be fair the advisor took time to sort it out (I hope) no option for a re delivery just a refund which can take up to13 days (I purchased the items during black Friday deal and now the price has gone back up!) Then told to re order, why would I trust them to deliver my order again after taking my money!? I'm so disappointed, I've never had an issue with Argos before. What's going on?”

Helpful Report

Posted 2 years ago

“Brought an item & choose my collection point, only to find out the location’s under renovation & my parcel sent to a random store . Contacted CS & showed up to a store & is unable to locate my item. Your CS in-store & on phone is unhelpful & complaint ignored.”

Argos 1 star review on 30th November 2023

Helpful Report

Posted 2 years ago

“If I could rate a zero, I would I ordered an item that hasn't turned up when expected. I waited an extra day, then contacted them, only to hear the vehicle broke down, so the order was delayed. I asked them why I hadn't been informed but got no response. Then I requested that they reship the order, but apparently they cannot, as it has not been marked as delivered. The agent then changed her story and said the item had been damaged in the breakdown, so I said "well, its been delivered then, as it comes back to you, kindly send a replacement". How hard is it? They are insisting I accept a refund and buy it again. FUMING!!! Why should I waste my time doing this again when the original order hasnt been received?”

Helpful Report

Posted 2 years ago

“Disrespectful company! I ordered a washing machine and it is delivered as damaged. Requested change and it has been 2 weeks that I am waiting for the delivery team to collect the faulty product and deliver the new one. They don’t give a time window for delivery and make you wait at home all day. Additionally, they kept me waiting all day and didn’t complete the delivery twice. Today the customer service said that they couldn’t deliver due to it’s out of delivery hours after 5pm and booked it for next week. Even it’s their fault they give the next available date next week. In this respect it is going to be my 4th week that I am waiting for a delivery and they have no other solution. I was ok to bring my faulty product back but they say the warehouse is not open to public. I don’t know how people cope with this system. If you order anything from argos you may have to spend a few weekends at home to wait the collection of any faulty item. Don’t order big items from Argos. They are terrible at managing deliveries. It was my last ordering. Unbelievable!!”

Helpful Report

Posted 2 years ago

“Ordered 2 items, they left them in front of my door on 2 different days. One was stolen and the one i got was missing an item. I had to talk to few different people and explain to each one that the order wasnt delivered. It took a couple of days for them to send me the replacement, even though they assured me every single day it will be in my house by the end of the day. They refuse to send me the missing part because the order has been delivered. What a ridicoulous argument. Online orders are supposed to be a convinience and not a hassle.”

Helpful Report

Posted 2 years ago

“had to give it one star to complete review what it should be is minus 10, ordered a samsung TV from argos paid for it including delivery this morning. I tried to cancel at one fourty five via customer service was told it was too late to cancel just refuse to accept it how low will this company go to £3.95 delivery charge they are a disgrace,avoid the company like you would the plauge.”

Helpful Report

Posted 2 years ago

“Really bad costumer service and payment refund policy”

Helpful Report

Posted 2 years ago

“Argos c/s is soon bad, I wrote to the CEO, and the reply said that he had read my complaint yes right!!!!!!. if he had it would have been taken seriously. I recently purchased a washing machine from Argos, and paid for it to be connected. Argos arranged for AO to do the connection. The first one was faulty so they provided another one. AO fitted this one. This time the AO fitters broke my dishwasher in the process. I arranged for an independent technician to check what had happened and he said that the fitters had crushed the water outlet pipe to the dishwasher and blew all the switches. So I need a new dishwasher. Argos made me contact AO to sort it out? 28 days later AO and Argos are not accepting any responsibility. So I'm stuck with no dishwasher and out of pocket ? All I did was buy a washing machine and end up with no dish washer. How bad is that. Maureen J Edgar”

Helpful Report

Posted 2 years ago

“Ordered an expensive camera for click and collect. Got an email a few hours later saying "sorry you cancelled" and no more information. I did not cancel and had no idea what happened. I tried to speak to Argos staff but got no where. Now the transaction has completed and my money is gone. Argos staff are now blaming my bank and refusing to help.”

Helpful Report

Posted 2 years ago

“Minus 10 Stars For Stress Paid for a delivery of a large item. Waited. No contact as promised from the driver. Time slot expired. Tried to call costumer services but was thrown into Argos' digital automated maze - was cut off. Tried calling again - exasperated - managed to speak to a human being - the call dropped again. Phoned again. Impossible to speak with a human being. Eventually spoke to a human being. Without being informed my order was rescheduled for the evening. I was never contacted about this. As it stands - I may or may not receive my order tonight. Laurel and Hardy level customer service that secretly mocks the customer. For decades I've purchased items from Argos without incident. This is the very last time I use Argos.”

Helpful Report

Posted 2 years ago

“We bought a Samsung RR39M7140WW/EU Fridge. It was very expensive, but while it lasted. Then, just after a year later, it stepped working. It's still under guarantee, but Argos/Samsung don't plan to send an engineer for 2 to 3 weeks. What on earth is the point of that? The food is rotting at 15 c , and Argos really couldn't give a toss. Absolutely useless. We will have to get a new one and sue them for cost. Better to spend a bit more somewhere like John Lewis- at least if it goes wrong you know they'll fix it.”

Helpful Report

Posted 2 years ago

“Argos get negative reviews removed from trust pilot. So they can spend money stoping complaints but not to make their sces better. 3rd product that stop working after just one month!”

Helpful Report

Posted 2 years ago

“Ordered a fridge freezer supposed to be delivered 04/09/23. Waited in all day to be told at around 5pm it wasn’t being delivered. 05/09/23 waited in all day again to be told they tried to deliver and I wasn’t home, I didn’t leave the house at all (lies) It’s now 07/09/23 and no fridge freezer still it’s supposedly coming tomorrow we will see. The delivery driver who rung me was very rude and would not give me his name to make a complaint against him, he then hung up the phone! Unacceptable my son has just gone back to school and we have no fridge/freezer.. How is he supposed to take his packed lunch ? It’s a joke and I will never use the store again! I would advise anyone else to go elsewhere not happy at all!”

Helpful Report

Posted 2 years ago

“Just checked my online account to find my order placed on Wednesday 30/08/2023 to be delivered today 01/09/2023 cancelled - not by me - contacted local store to be told you had a technical glitch - have to say not impressed - no email to tell me it was cancelled either - apparently this was also due to a technical glitch. Have to say that since Argos stopped the catalogue I have rarely purchased from you as i cannot find things as easily in the online shop. Very disappointed 😔”

Helpful Report

Posted 2 years ago

“After year and half my tv 55inch hitachi stopped working.. the quality of the products you sell it’s just super low.. never buy tv from argos. Order number 1548195672”

Helpful Report

Posted 2 years ago

“Poor faulty product support. I bought a Bush WDSAE86W 8KG/6KG 1400 Spin Washer Dryer - White - 932/7801 with extended 3 year guarantee. One of the main reasons is the machine is very shallow, i.e. depth as l have the outlet pipe at the back of where it needs to go. It was delivered but in less than 2 weeks it developed a fault. I rang the 'under one year guarantee engineer/call out support line'. They took my details and wanted 3 pictures of the machine front, back and side. I thought this odd. I sent photos and contacted them again and they said it was not covered because it was in a steamy environment i e a bathroom which it wasn't. They quoted chapter and verse from the manual 'dos and dont' page on why they would not honour the guarantee. It was in a small utility room with a space saver toilet. I tried to explian this and say it was vented. They weren't having it and transferred me to the after sales team. They listened to what l had to say and offerred a refund, repair or replacement. Why is it there are 2 diametrically opposed sides to Argos customer service? I took the replacement. Its working fine. My concern here is whether the after sales repair/enginneer support team (Domestic & General insurance) and Argos will honour my quarantee if l need it in the next 3 years. The engineer support team is operating 'sharp practices'. Also what if you are not tech savvy and can't supply electronic photos what happens then?. It is discriminatory in this regard as well and would be very stressful if you are elderly. The requirement to supply photos to them has the prime purpose of trying to find a way to not honour the guarantee - beware! blinking sharks. I wonder if my extended guarantee will now be honoured if l have a problem. Also, when l rang to register the replacement machine with the helpline (which is operated General & Domestic ins) they were curt and tried the hard sell for me to buy other appliance insurance which l declined! I am very disappointed with this inconsistent and very poor customer experience. Update: Argos will not let me post a version of this review on thier site. I think this is disgusting behaviour.”

Helpful Report

Posted 2 years ago

Argos is rated 2.7 based on 4,064 reviews