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Argos Reviews

2.7 Rating 4,021 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,021 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
109
Anonymous
Anonymous  // 01/01/2019
I ordered a Roma chairbed on 16 November 22 and was given a delivery date of 22 December. On the day I was given a 2 hour slot of 16.00 -18.00 and duly waited. 10 minutes before the deadline I had a text telling me they couldn't deliver! When I phoned the number they gave I was told the van had broken down and they had no more delivery slots till 25 January. I very reluctantly agreed to this although I would have reasonably expected to receive it the following day instead.Then yesterday I had another text saying that delivery is now delayed till 6 February. I have googled and see that Argos have a track record of letting people down badly on deliveries. They have had my money since 16 November and I have nothing to show for it. I will now cancel the order and hopefully they will make a better job of refunding my money than they do at delivering goods. They don't deserve even one star!
Helpful Report
Posted 2 years ago
I had a washing machine delivered today, I paid £50 online for the old one to be taken away and the new one to be installed and they didn't do either because they said they couldn't due to our gas cooker being right next to the washing machine. They then said they would refund us the £50 and they only gave us £25. We called up the online services, a lovely woman on the phone said that the delivery men claimed they took our old washing machine away so charged us for that when they didn't take it because they said they couldn't so they lied. When we explained all this to the woman, she kindly refunded us the whole £50. So if you ever pay for any installation or recycling online and they don't end up doing it, make sure you are refunded all of your money!
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Posted 2 years ago
ordered hall runner, to be delivered by "their supplier" via DHL. Waited in, did not turn up and no card left. Checked website Argos states "delivered", but DHL states "returning to sender". Very difficult to get through to anyone, was told to contact via Facebook or Twitter - I am elderly and disabled and do not use either. Eventually told by customer services a refund would be made once supplier confirmed returned item, BUT I did not want a refund - I want the hall runner!! Have used Argos for many years and so very disappointing to find them gone downhill badly with no consideration for those of us who struggle. All trust in Argos has gone.
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Posted 2 years ago
Appalling service. Spent £500 on jewellery which the Argos website said would be delivered in its own presentation gift box. Instead, it came in a plastic bag in a jiffy envelope. Customer services could not have been less helpful. Will never shop at Argos again.
Helpful Report
Posted 2 years ago
I've tried 5 times to pay with my MasterCard (Santander) but you will not process my order f £42 yet my card is perfectly fine, bank ok and I deleted my old card , ! I tried to use your Live Chat but I was cut off extremely rude I must say I've purchased many times from you and never had any problems ! Something is very wrong with your system I suggest you do an overall investigation meanwhile I'll shop elsewhere Marion ex customer
Helpful Report
Posted 2 years ago
Wish I'd gone somewhere else. Bought headphones with 2 giftcards and topped up the rest with cash. Cancelled order as I got an email saying it could not be fulfilled (but order wasn't cancelled in the system for some reason, so I did it instead). One gift card and the cash was refunded, the other was not. When I asked why one gift card had been refunded but not the other they could not answer but told me I had to wait up to a week for the other to be refunded as it was 'standard proceedure' and it was not possible to do it quicker. I don't understand why one could be instant and the other take a week? And that it would not be at all possible to do it sooner. It's not like they're waiting on banks as it's an Argos issued gift card. It just seems like lazy customers service to me. As it stands I'm still one £50 gift card down and suspect ill be contacting them again in another 7 days until someone finally accepts it's a glitch. I could have bough this item at this price from a number of places so regret choosing Argos. I won't again.
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Posted 2 years ago
They gave me an electronic gift card- £50- as a goodwill gesture for appalling service. Then two days later they took the money back- no communication nothing. I tried to complain through their chat function. However they do not do complaints- the customer is not involved . They only do internal reviews and no outcome or resolution is given to the customer.
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Posted 2 years ago
I've had problems on numerous occasions with delivery in Argos, very frustrating. Last straw for me was placing an order in time for Xmas that never arrived, after a week of chasing it up. phone calls, live chat ect I was told it's still sat in the depot 😳 So I literally had nothing to give my mother Xmas morning. 9 days I've been waiting for my order and still nothing, no emails, no updates absolutely nothing. Anoid is an understatement, DO NOT use Argos for delivery their extremely unreliable. The service is shocking.
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Posted 2 years ago
Ordered an Apple iPhone 14 pro max. Paid for on 19th December coming on 24th December to local Sainsbury’s. All well so far. On 22nd December text and email from Argos to say cancelled order. No explanation. This was a Christmas present. Tried to ring customer service, no joy, live chat no joy. Disgraceful Argos can just cancel without good reason after taking money. Shame on you for spoiling Christmas. I am contacting Which Legal for help with failing to supply goods when a contract was agreed.
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Posted 2 years ago
DO NOT ORDER YOUR CHTRISTMAS GIFTS FROM ARGOS. THEY ARE UNABLE TO DELIVER THEM. I PLACED AN ORDER ON THE 18TH FOR DELIVERY ON THE 19TH DECEMBER, I HAVE STAYED IN ALL DAY AND THE ORDER HAS NOT ARRIVED. HAVING CALLED ARGOS THEY CANT CONFIRM WHY IT WASNT DELIVERED (BLAMED THE SNOW BUT THERE IS NONE AS IT ALL MELTED YESTERDAY, ITS 13 DEGREES OUTSIDE!) OR GUARANTEE WHEN IT WILL BE REDELIVERED. THEY THEN PLACED ME ON HOLD FOR 25 MINUTES WHILE THEY WENT TO FIND OUT BUT NEVER RETURNED AND JUST ENDED THE CALL. I DONT KNOW IF I WILL GET IT IN TIME FOR CHRISTMAS AND HAVE PRECIOUS LTTLE TIME TO REORDER. THE SUPPORT STAFF MEMBER I SPOKE TO WAS EXTREMELY APATHETIC AND CLEARLY DID NOT CARE ABOUT ARGOS CUSTMERS AT ALL, OBVIOUSLY PLACED ME ON HOLD THEN HUNG UP ON ME INTNETIONALLY. FRUSTRATING EXPERIENCE ALL ROUND. I WILL PAY £10 MORE AND ORDER FROM JOHN LEWIS NEXT TIME.
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Posted 2 years ago
Worst experience I’ve ever had whilst ordering something, such a thieving company. Placed a £200 order for Christmas, it wasn’t delivered properly and the delivery man was caught on CCTV leaving my porch door wide open for anyone to steal my parcels which is what happened, once I contacted them, they completely wiped their hands with it and stole my money. I’m now having to dispute it with my bank which will take up to 18 weeks. Thanks to Argos and their refusal to help, and the terrible customer service my kids won’t be receiving Christmas gifts.
Helpful Report
Posted 2 years ago
Such a bad experience! Basically they break my fridge when they bring it and they didn’t take it back because I had to call for return and they didn’t suggest for a discount if I wanna keep it . I had to keep it for 3 days . And after that waiting for refund to be in 7 days and still nothing and now another 7 days of waiting. So basically will be almost a month to get my money back and is not a few hundred is 1.600£
Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022 Argos 1 star review on 14th December 2022
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Posted 2 years ago
I have been looking to buy a Ninja air fryer since October but all the Argos in London have out of stock, I have checked all over London, keep checking with all the Argos locations but unfortunately I couldn't find anywhere in London. But when I look in to the reviews for the specific product, I got shocked because day by day most of the people have bought each day 10 to 15 people have bought the item and left so many 5 star reviews, how is this possible that there is no product available in all over London but leaving good reviews that they bought now, today, yesterday, Clearly can be seen it's fake reviews for out of stocks products.
Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022 Argos 1 star review on 11th December 2022
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Posted 2 years ago
Ordered a mobile phone. The driver stole it from the box and replaced it with air freshener. Four days of lengthy phone calls with Argos and they didn't sort it. Avoid at all costs. Dreadful
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Posted 2 years ago
I ordered an air fryer on 6/12/22 and was due to collect it on 8/12/22. They have just emailed to say my order is cancelled due to a problem at their end and I will possibly have to wait 30 days for my PayPal refund !!!!!!! Ridiculous
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Posted 2 years ago
Worst experience ever! I bought an item online and was told that I could collect on the next day after 10 am. I went to collect it at 1 pm and the boy on the counter told me that it was sent to another shop and I'll be able to collect it in a couple of more days. The travel took more than half an hour. Then I tried to cancel it as I found it cheaper with free delivery and I didn't want to wait. But I couldn't! I called the support and lost another hour and they told me that I need to wait for the "collection window" to close in a week and then eventually I'll get the money back.
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Posted 2 years ago
Item description was misleading. Tried to resolve the matter with customer service, but they were not able to help (however it would have been very simple). Avoid them as seems this company is willing to cheat for the sake of a few pounds and not at all cares of customer satisfaction.
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Posted 2 years ago
If there was a option of zero stars I would rate I had placed an order for Xmas presents and the cost was 117.00 on the 23th of November there was an problem when I had placed my order and I never received a confirmation email and the money was pending in my bank and now we are on the 28th and I have still not received the money back and the items are starting to go out of stock I am very unhappy and disappointed as I had phoned Argos to find out more and only got an automated service to say it would take 5 days to go back in my bank this is unacceptable in these time and this has left me in severe hardship and debt you should have not taken the money
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Posted 2 years ago
I’ve applied for an Argos Card few years ago and after going through all the security checks and credit references which was affecting my credit score, got the card eventually and used it regularly. However, Argos decided to close my account this year because I haven’t used the card for about 6 months but without even letting me know or notifying me that this is what they about to do by sending me an email, a message or a letter, they just suddenly decided to lock the account and cancel the card without my knowledge. Last week I’ve tried ordering something and paying with the Argos card and didn’t go through so when I called their customer service, the agent on the phone was clearly not bothered and ignorantly kept saying that if I didn’t get the letter, is nothing I could do! But they have my email address and phone number and never bothered to inform me. He said to apply for another card and that’s it, even though they are all fully aware each application as such is affecting our credit score… just frustrating the fact that as a loyal client they just do not appreciate us at all.
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Posted 2 years ago
Absolutely terrible service will never go there again, incompetent
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Posted 2 years ago
Argos is rated 2.7 based on 4,021 reviews