Worst experience ever! I bought an item online and was told that I could collect on the next day after 10 am. I went to collect it at 1 pm and the boy on the counter told me that it was sent to another shop and I'll be able to collect it in a couple of more days. The travel took more than half an hour. Then I tried to cancel it as I found it cheaper with free delivery and I didn't want to wait. But I couldn't! I called the support and lost another hour and they told me that I need to wait for the "collection window" to close in a week and then eventually I'll get the money back.