ordered hall runner, to be delivered by "their supplier" via DHL. Waited in, did not turn up and no card left. Checked website Argos states "delivered", but DHL states "returning to sender". Very difficult to get through to anyone, was told to contact via Facebook or Twitter - I am elderly and disabled and do not use either. Eventually told by customer services a refund would be made once supplier confirmed returned item, BUT I did not want a refund - I want the hall runner!! Have used Argos for many years and so very disappointing to find them gone downhill badly with no consideration for those of us who struggle. All trust in Argos has gone.