Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Argos Reviews

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Argos Reviews

Visit Website

Email:

info@argos.co.uk

Write Your review

Tell us how Argos made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Argos 1 star review on 3rd January 2024

Argos 1 star review on 30th November 2023

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 11th December 2022

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Spent £500 on jewellery which the Argos website said would be delivered in its own presentation gift box. Instead, it came in a plastic bag in a jiffy envelope. Customer services could not have been less helpful. Will never shop at Argos again.”

Posted 1 year ago

“I've tried 5 times to pay with my MasterCard (Santander) but you will not process my order f £42 yet my card is perfectly fine, bank ok and I deleted my old card , ! I tried to use your Live Chat but I was cut off extremely rude I must say I've purchased many times from you and never had any problems ! Something is very wrong with your system I suggest you do an overall investigation meanwhile I'll shop elsewhere Marion ex customer”

Posted 1 year ago

“Wish I'd gone somewhere else. Bought headphones with 2 giftcards and topped up the rest with cash. Cancelled order as I got an email saying it could not be fulfilled (but order wasn't cancelled in the system for some reason, so I did it instead). One gift card and the cash was refunded, the other was not. When I asked why one gift card had been refunded but not the other they could not answer but told me I had to wait up to a week for the other to be refunded as it was 'standard proceedure' and it was not possible to do it quicker. I don't understand why one could be instant and the other take a week? And that it would not be at all possible to do it sooner. It's not like they're waiting on banks as it's an Argos issued gift card. It just seems like lazy customers service to me. As it stands I'm still one £50 gift card down and suspect ill be contacting them again in another 7 days until someone finally accepts it's a glitch. I could have bough this item at this price from a number of places so regret choosing Argos. I won't again.”

Posted 1 year ago

“They gave me an electronic gift card- £50- as a goodwill gesture for appalling service. Then two days later they took the money back- no communication nothing. I tried to complain through their chat function. However they do not do complaints- the customer is not involved . They only do internal reviews and no outcome or resolution is given to the customer.”

Posted 1 year ago

“I've had problems on numerous occasions with delivery in Argos, very frustrating. Last straw for me was placing an order in time for Xmas that never arrived, after a week of chasing it up. phone calls, live chat ect I was told it's still sat in the depot 😳 So I literally had nothing to give my mother Xmas morning. 9 days I've been waiting for my order and still nothing, no emails, no updates absolutely nothing. Anoid is an understatement, DO NOT use Argos for delivery their extremely unreliable. The service is shocking.”

Posted 1 year ago

“Ordered an Apple iPhone 14 pro max. Paid for on 19th December coming on 24th December to local Sainsbury’s. All well so far. On 22nd December text and email from Argos to say cancelled order. No explanation. This was a Christmas present. Tried to ring customer service, no joy, live chat no joy. Disgraceful Argos can just cancel without good reason after taking money. Shame on you for spoiling Christmas. I am contacting Which Legal for help with failing to supply goods when a contract was agreed.”

Posted 1 year ago

“DO NOT ORDER YOUR CHTRISTMAS GIFTS FROM ARGOS. THEY ARE UNABLE TO DELIVER THEM. I PLACED AN ORDER ON THE 18TH FOR DELIVERY ON THE 19TH DECEMBER, I HAVE STAYED IN ALL DAY AND THE ORDER HAS NOT ARRIVED. HAVING CALLED ARGOS THEY CANT CONFIRM WHY IT WASNT DELIVERED (BLAMED THE SNOW BUT THERE IS NONE AS IT ALL MELTED YESTERDAY, ITS 13 DEGREES OUTSIDE!) OR GUARANTEE WHEN IT WILL BE REDELIVERED. THEY THEN PLACED ME ON HOLD FOR 25 MINUTES WHILE THEY WENT TO FIND OUT BUT NEVER RETURNED AND JUST ENDED THE CALL. I DONT KNOW IF I WILL GET IT IN TIME FOR CHRISTMAS AND HAVE PRECIOUS LTTLE TIME TO REORDER. THE SUPPORT STAFF MEMBER I SPOKE TO WAS EXTREMELY APATHETIC AND CLEARLY DID NOT CARE ABOUT ARGOS CUSTMERS AT ALL, OBVIOUSLY PLACED ME ON HOLD THEN HUNG UP ON ME INTNETIONALLY. FRUSTRATING EXPERIENCE ALL ROUND. I WILL PAY £10 MORE AND ORDER FROM JOHN LEWIS NEXT TIME.”

Posted 1 year ago

“Worst experience I’ve ever had whilst ordering something, such a thieving company. Placed a £200 order for Christmas, it wasn’t delivered properly and the delivery man was caught on CCTV leaving my porch door wide open for anyone to steal my parcels which is what happened, once I contacted them, they completely wiped their hands with it and stole my money. I’m now having to dispute it with my bank which will take up to 18 weeks. Thanks to Argos and their refusal to help, and the terrible customer service my kids won’t be receiving Christmas gifts.”

Posted 1 year ago

“Such a bad experience! Basically they break my fridge when they bring it and they didn’t take it back because I had to call for return and they didn’t suggest for a discount if I wanna keep it . I had to keep it for 3 days . And after that waiting for refund to be in 7 days and still nothing and now another 7 days of waiting. So basically will be almost a month to get my money back and is not a few hundred is 1.600£”

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Posted 1 year ago

“I have been looking to buy a Ninja air fryer since October but all the Argos in London have out of stock, I have checked all over London, keep checking with all the Argos locations but unfortunately I couldn't find anywhere in London. But when I look in to the reviews for the specific product, I got shocked because day by day most of the people have bought each day 10 to 15 people have bought the item and left so many 5 star reviews, how is this possible that there is no product available in all over London but leaving good reviews that they bought now, today, yesterday, Clearly can be seen it's fake reviews for out of stocks products.”

Argos 1 star review on 11th December 2022

Argos 1 star review on 11th December 2022

Argos 1 star review on 11th December 2022

Argos 1 star review on 11th December 2022

Posted 1 year ago

“Ordered a mobile phone. The driver stole it from the box and replaced it with air freshener. Four days of lengthy phone calls with Argos and they didn't sort it. Avoid at all costs. Dreadful”

Posted 1 year ago

“I ordered an air fryer on 6/12/22 and was due to collect it on 8/12/22. They have just emailed to say my order is cancelled due to a problem at their end and I will possibly have to wait 30 days for my PayPal refund !!!!!!! Ridiculous”

Posted 1 year ago

“Worst experience ever! I bought an item online and was told that I could collect on the next day after 10 am. I went to collect it at 1 pm and the boy on the counter told me that it was sent to another shop and I'll be able to collect it in a couple of more days. The travel took more than half an hour. Then I tried to cancel it as I found it cheaper with free delivery and I didn't want to wait. But I couldn't! I called the support and lost another hour and they told me that I need to wait for the "collection window" to close in a week and then eventually I'll get the money back.”

Posted 1 year ago

“Item description was misleading. Tried to resolve the matter with customer service, but they were not able to help (however it would have been very simple). Avoid them as seems this company is willing to cheat for the sake of a few pounds and not at all cares of customer satisfaction.”

Posted 1 year ago

“Good customer service and polite”

Posted 1 year ago

“If there was a option of zero stars I would rate I had placed an order for Xmas presents and the cost was 117.00 on the 23th of November there was an problem when I had placed my order and I never received a confirmation email and the money was pending in my bank and now we are on the 28th and I have still not received the money back and the items are starting to go out of stock I am very unhappy and disappointed as I had phoned Argos to find out more and only got an automated service to say it would take 5 days to go back in my bank this is unacceptable in these time and this has left me in severe hardship and debt you should have not taken the money”

Posted 1 year ago

“I’ve applied for an Argos Card few years ago and after going through all the security checks and credit references which was affecting my credit score, got the card eventually and used it regularly. However, Argos decided to close my account this year because I haven’t used the card for about 6 months but without even letting me know or notifying me that this is what they about to do by sending me an email, a message or a letter, they just suddenly decided to lock the account and cancel the card without my knowledge. Last week I’ve tried ordering something and paying with the Argos card and didn’t go through so when I called their customer service, the agent on the phone was clearly not bothered and ignorantly kept saying that if I didn’t get the letter, is nothing I could do! But they have my email address and phone number and never bothered to inform me. He said to apply for another card and that’s it, even though they are all fully aware each application as such is affecting our credit score… just frustrating the fact that as a loyal client they just do not appreciate us at all.”

Posted 1 year ago

“Absolutely terrible service will never go there again, incompetent”

Posted 1 year ago

“Great customer service on a recent purchase”

Posted 1 year ago

“10/10 Support. I was buying a mattress and an employee named Matthew helped us along the way with every step. Thank you so much and I hope every staff member you get is like this. Argos, Middlesbrough”

Posted 1 year ago

«
1
2
...
3
4
5
6
7
»

Argos is rated 2.7 based on 3,936 reviews