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Argos Reviews

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 3rd January 2024

Argos 1 star review on 30th November 2023

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 11th December 2022

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Argos online is impossible to use! I got a voucher from Sainsburys to use, can't find anywhere to input the code at the checkout and the customer service chat was no help! Cancelled the order. Every time I use Argos online there is and issue. I am off to the Range to buy what I need!”

Posted 1 year ago

“Kieran McLaughlin Argos west Belfast andersonstown manager was called Cath hi i bought a dash cam off you today and asked for a memory card to suit it but when i returned home it wasnt a micro card but id already opened it thinking it was the card carrier,,, i returned to the store in andersonstown west belfast and explained this to the assistant but realizing he wasnt gonna help i asked to speak to the manager who was brushing the floor and was upset she was disdurbed her name was Cath,,,,she had an extremely condescending attitude, and refused a refund saying it was opened but i explained this was the card i was sold for the dash cam,,,,i would like to complain firstly about this girls attitude and would like a refund for first sd card i bought,, the training these people had was atrocious and was told id need to come back on monday to talk to someone else,,, kieran mclaughlin”

Posted 1 year ago

“I returned a dolls pram as one of the hoods was bent. ( very noticibly). Assistant told me no more in stock in North West and gave a refund. That evening I found one in same shop ( Runcorn Cheshire) ordered it and picked it up today. Lo and behold it was the same pram with the faulty hood ! I once again got a refund. Surely its unfair to put faulty goods back on sale for someone else to buy? Assistant wasn't very pleasant either . Definitely none of the old " customer us aways right " about her !”

Posted 1 year ago

“I have been into windy bank store Colne today, as a over seventy year old things sometime are confusing but todays transaction went really well due to the top class service provided by a sales person called Vanessa. What an asset she is to your team.I would recommend any one of a certain age who requires assistance Argos Windy bank Colne is the place to go and ask for Vanessa.”

Posted 1 year ago

“Argos has one of the bad service ever in store and even on phone”

Posted 1 year ago

“Scammers, discriminatory treatment Scammers, discriminatory treatment After 35 years of using Argos it will be the last time I use them. Argos have been discriminatory against me and have conned me into buying evouchers knowing I can’t use them. I will be seeking legal redress for this treatment. Miss Thomas”

Posted 1 year ago

“Very easy to order online and click and collect”

Posted 1 year ago

“I was not satisfied because it is very small. I wanted to exchange it for a bigger one, but I had a big surprise. The employees said that it is not possible. I do not recommend Argos.”

Posted 1 year ago

“Purchased an Apple Watch Ultra from Argos, as I didn't want to wait 2 weeks for it to come from Apple (huge mistake, I should've waited). Once received, I realised the watch was way too big for my wrist, and wanted to return it. Mind you the device was just tried on, with all the accessories and original packaging. Went to Argos at Crown Point in Leeds to return it, but to my surprise my return was refused, due to the item being unsealed. The lady who I dealt with was pronouncing resealable, resalable, and when I realised this, I decided to submit my return request online and have the item collected. I've been told to wait in my office until 9 in the evening, but the item wasn't collected. Called on Saturday to re-arrange a collection, Monday I've waited in my office until 7 in the evening, the driver, again, did not come to collect the package. After 6 calls with Argos customer service, 3 live chat interactions, 2 store visits, I am still waiting for the item to be collected. If you were in my shoes, would you ever buy from Argos ever again? I don't think so. A complaint will be filed with trading standards for not accepting the return for an item that was in line with their return requirements. I am running a small e-commerce company, and we accept unsealed items for return, but apparently, Argos does not. Shame on you Argos!”

Posted 1 year ago

“I Ordered a single bed which on the order confirmation stated delivery Between 7:30am/9pm on a indicated date. The item was not delivered and no communication was given to advise me on this. Calling customer service the experience was very poor with the advisor who did not have a lot of information on the order, and I had to push to get an update and this took me over 30 minutes on the phone. On my experience I will no longer order any large items from Argos again.”

Posted 1 year ago

“One shop good one shop bad down to staff approach help-fullness”

Posted 1 year ago

“awful customer service , no regard for consumer rights at all. i bought a scanner from them no disk and problematic to set up and was faulty . I had friends help to try and get to work no joy. when i took it back said i t fingers marks , no refund , spoke to customer service said they had no say write to head and take it up with them.”

Posted 1 year ago

“Very good customer service ,Angie and Asad ,in Argos,Beckton were so helpful and kind!”

Posted 1 year ago

“Bought a freezer from them as their delivery options suited my home/work schedule perfectly.”

Posted 1 year ago

“Last May 2022 I bought a 32" LG TV. The TV itself is excellent even though its taken me till now to get used to the complicated setup that proved to be very difficult to navigate around. No manual came with it so I was dependent upon its built in menu system. (also complicate). My main gripe has been with the supplied remote control. Previously I was using an older standard 32" LG TV which I have had for around 10 years and the small remote that came with the new TV was exactly the same size with extra buttons. Far too small for what's needed with a smart TV. I found it hard to use, especially in a darkened room. and far to easy to mistakenly press the wrong buttons I learned that what I needed was a magic remote which wasn't available either from Argos or LG I have since found out that other and earlier LG remotes came much larger in size with a much better layout I was surprised that Argos and LG were so unhelpful at addressing this problem. I now have to pay out more money to order the remote that I need. Photo is of both types of remotes together to show the difference”

Argos 2 star review on 4th September 2022

Posted 1 year ago

“Always the best price on most things”

Posted 1 year ago

“Argos staff are professional, approachable, lovely, polite, courteous and very helpful. They are fully competent in their job as well. love shopping at Argos. will continue to do so in the future. thanks.”

Posted 1 year ago

“Do not buy in store and open your product if you are looking for a refund! Purchased a smart watch last night,unboxed&set up but changed my mind. Took my brand new Purchase back today with all relevant packaging and accessories to be told could not be returned because it had been used?!had I known this information at the point of sale there'd have been no way I'd gone through with purchase. I rang head office and spoke to a very obliging and friendly girl explained what had just happened in the shop when I'd gone to return,she reassured me I had well within my rights to a refund,was on hold for a while and when she came back I thunk she was as dismayed as myself at the policy it was as though she was actually shocked also. She went on to tell me that if I'd make exactly the same purchase online I'd have had a full refund?make that make sense?! I took a smart watch back to curry's last year that I'd had a change of mind with and had absolutely no issues with them refunding me for? Very very dissapointing!I'll get on the phone tomorrow with consumer rights. Ridiculous!!!!”

Posted 1 year ago

“Online orders always ready to be collected as soon as I arrive. No waiting about.”

Posted 1 year ago

“You stated a item was in the store,i paid for item in good faith it was for a birthday present that afternoon, i drove 10 miles to pick it up to be told was not arriving at store until 4pm or when ever it arrives, you take 7 days to refund on a card and 30 if paid by pay pall, what a absolute con you could have said before i paid you that it was not in the store, you must be desperate for money. I will never use you lying tricking store ever again.”

Posted 1 year ago

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Argos is rated 2.7 based on 3,936 reviews