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Argos Reviews

2.7 Rating 3,936 Reviews

43 %

of reviewers recommend Argos

Company Reviews

2.7

Based on 3,936 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 3rd January 2024

Argos 1 star review on 30th November 2023

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 11th December 2022

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this company. Waited weeks for garden furniture, took the day off work and travelled to the delivery address (3 hour round trip) received a confirmation text message delivery will be between 9am - 1pm. No communication since, order has been cancelled with no reason given, I only have this information as I called them. I need to order again if wish to re-purchase, who says It would get delivered this time? Wasted a day off work, I will never shop with Argos or any of their brands again. I wouldn’t advise you to either unless you don’t mind not receiving your purchases.”

Posted 1 year ago

“Great customer service online and on collection.”

Posted 1 year ago

“Customer service is pathetic in Argos in Sutton. Had an issue with returns, it appears that Argos don’t have a proper complaint process. The store would advise to call in customer care number. When you call the customer care, they advise to speak with the store because it’s store’s discretion. The complaint can not be made to Argos by an email in 21st century? Perhaps they want to discourage consumers to make any complaint.”

Posted 1 year ago

“Wouldn't even give 1 star if it was an option. Recently moved house, bought a washing machine from Argos but begrudgingly had to wait a month for it to be delivered. Roll on yesterday - delivery day, finally!! Took the day off work and received an email saying delivery will be between 14:30 and 16:30 and the driver will call an hour prior, so I patiently wait. Later that afternoon I receive another email saying the time slot has been pushed due to delays and we're now looking at 18:30... Fair enough. I wait. 18:30 comes and no update. No call, no text no email. 18:45 the driver calls saying he's on his way and will be here within the hour depending on traffic..... Time ticks by and it's now gone 21:00pm. Nothing. 22:00pm. Nothing. By 23:00 I give up. This morning arrives, I ring customer service to find out what's going on, to be told, "the driver ran out of time, next delivery date will be next Tuesday"..... Wonderful 😐 another day of money lost sitting around just in case you decide you can be bothered to show up. Waste of time and money!”

Posted 1 year ago

“I bought a Spear & Jackson 36v cordless strimmer recently which works very well but when I ask about where I can obtain spare parts I am directed to a site where basic products are out of stock. Also the basic strimmer cord which the machine comes with is of a size and nature that you cannot seem to source it anywhere. Very poor after sales Argos.”

Posted 1 year ago

“The worse costumer service I've ever experienced. Waiting for a delivery for three days already and didn't shown up. The agent I spoke with was unprofessional, he refused to give his name and after telling him I'm not happy with his answers to my issue he just hung up the phone. Unbelievable that a company as.Argos has such an unprofessional costumer service. By the way still waiting for delivery.”

Posted 1 year ago

“I would like to mention the staff and in particular the Manager at your Argos store in Sainsbury’s,Broadcut,Fareham Hants. This afternoon I had a problem with collection of a small parcel,only had tracking number...I received the utmost help from the girls ,nothing was too much trouble,rang EBay and sorted the problem out for me...they are a credit to your Company.”

Posted 1 year ago

“Worst Buy Now Pay later. Interest charged on same day cancellation order.”

Posted 1 year ago

“Very good experience”

Posted 1 year ago

“The Argos in Ilford, rude staff and the store manager Jagjit patel atrocious mannerless, uneducated person, shocking he is the manager when he's not even capable of being hired as a member of staff let alone management. Called up the Ilford store regarding a faulty pan that is under 1 year warranty, the non stick came off. That Jagjit guy was talking about sending it for repair! Such nonsense, can't repair non stick coating on pans and what it said in the policy is replacement or refund as well as it being common sense. Then when I told him to give me the head office telephone number, he didn't know it and asked me to look online to get it! What's he getting paid for, being rude to customers by the looks of it. The manager is atrocious, which shows why the staff hired there are rude like him. Lazy, mannerless, rude, no common courtesy, shows their upbringing and sad lives they have. It's his job to SERVE customers and he should FIND the number and give it to customers instead of saying 'you can find it online.' No please, thank you, nothing. When I told him I was going to complain, he said 'go on then' seems like Argos doesn't take customer complaints seriously that's why they think they can continue being rude to the customers which will cost Argos. Pathetic excuse for a person. If Argos doesn't deal with the complaints seriously, it will lose customers.”

Posted 1 year ago

“Andy the store manager Lincoln Sainsbury. We Had a very upsetting experience with this manager over a faulty cleverspa hot tub refund. Argos customer service has opened a investigation on this experience and have apologised refusly on behalf of Andy and have admitted his awful unprofessional manner. They also said i have a right to a refund as its in 30 days of purchase. They have wrote all this on the order notes. Andy is still refusing refund after this and calling colleagues on the customer service line LIARS . He admitted i came in with a faulty product but he has the power as its at his discretion wether he grants a refund or not. When asked why he wouldnt refund even though this is the policy on the 30 days. He says i dont have to give a reason. This should not be happening the way we got treated was harahly unreasonable. Never witnessed that behaviour from a manager ever before. Citizens advice, trading standards, financial ombudsman have now been contacted.”

Posted 1 year ago

“customer service is very bad . they can not explain to customers anything . very rud and bad manners staff in argos”

Posted 1 year ago

“Toller Service, schnell bestellt und geliefert, gut gemacht und zu einem guten Preis”

Posted 1 year ago

“I was treated disgustingly!!! Ordered a cooked and a washer on the delivery day the delivery men didn’t want to deliver the items so turned there phones off so we got in touch with customer services who called the boys and they said we’re at top of the street if they want to come collect there items, I’m heavily pregnant! I phoned up customer services and rescheduled for another day waited till 9pm and they didn’t turn up again. I phoned again this morning and the excuse was they couldn’t get up my Street I have a picture on my phone of them driving past my house. Avoid at all costs!”

Posted 1 year ago

“Going to Faversham Argos in search of a specific giftcard, was served by a young woman called Taz. Card not in stock, but she did her best for me, phoning other stores and finally tracking down a card. I could not have asked for more obliging customer service.”

Posted 1 year ago

“I chat with argos online twice, wanted me to answer yes or no, I asked what was the question, they just hung up and left me. I am livid with them over a washing machine which I wanted. Are they stupid people who cant understand english. Right now I want an apology.”

Posted 1 year ago

“Bought steamer sun loungers, 1st day it snapped in two. When ordering it stated suitable for delivery however on check out I had to pick them up. this was miles away as they only had limited stock. Now contacted them through chat to someone who didn't speak English and then I had to call them and was promised an email with £20 refund. Not seen that yet either. Trouble is I needed them for the one sunny weekend that we get so had to sort it with wood glue and screws so probably now can't return. Poor quality for price and terrible customer services. Neither contacts were in anyway interested and indeed were preoccupied at time of contact.”

Argos 1 star review on 5th June 2022

Posted 1 year ago

“Terrible customer service , missing parts , supplier was useless , missing parts sent over 2 weeks from original delivery date , replacement parts were wrong parts , overall absolutely terrible , no communication from supplier or help from Argos .”

Posted 1 year ago

“I recently reviewed a product {grey toilet seat} but unfortunately gave it 1 star instead of the 4 stars it deserved by mistake can this be amended to show the correct rating so that it does not mislead any perspective purchasers”

Posted 1 year ago

“I placed an order with Argos online for a TV (which I hasten to add had a 1 month lead time to get it delivered). It was due to be delivered yesterday by 18:00 (in plenty of time for the champions league final). Having heard nothing from them I decided to contact their customer service at 17:30 and was told the TV was coming. This was a lie. I then heard nothing from them. I tried tweeting their customer service but was ignored. This morning I contacted customer service - note Argos didn't try and contact me. The first person I spoke to didn't even apologise - I simply got a "computer says no" answer. I asked to speak to a manager and was refused. I then spoke to another person who at least apologised and could only offer me a suitable delivery in 2 weeks time. Having experienced recently Amazon's redelivery of failed deliveries which happened the same day I can only say Argos are caught in the past. Customer service is shocking - avoid like the plague - there is nothing Argos sell that can't be bought more easily elsewhere. Apparently the failed delivery was a "resource" issue - which suggests they knew the delivery wasn't ever coming yesterday. Reading between the lines I would say the delivery driver didn't turn up for work and they couldn't be bothered to tell me about it.”

Posted 1 year ago

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Argos is rated 2.7 based on 3,936 reviews