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Argos Reviews

2.7 Rating 4,074 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,074 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Argos 1 star review on 26th October 2025
Nathan Turner
Argos 5 star review on 30th May 2025
Emma Benson
Argos 1 star review on 17th May 2025
Ejiro
Argos 4 star review on 21st April 2025
Amy Emmanuel
Argos 3 star review on 4th April 2025
Henrich Gr
Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
110
Anonymous
Anonymous  // 01/01/2019
Ordered a TV online, order accepted, delivery confirmed, payment taken. Next day Argos cancelled the order and now tell me they won't refund my money for 7 days ! DO NOT EVER USE ARGOS.
Helpful Report
Posted 3 months ago
🌟 The Support I Didn’t Know I Needed 🌟 When I reached out to Michael Andrew, I was exhausted, overwhelmed, and unsure of what to do next. But from the very first conversation, Michael brought a sense of calm and reassurance that immediately lifted a weight off my shoulders. He worked with integrity, communicated openly, and showed genuine care for my situation. Every promise was followed through, every concern was met with understanding, and the final outcome exceeded all my expectations. đŸŒș Michael isn’t just professional — he’s compassionate, trustworthy, and truly exceptional at what he does. I’ll forever be grateful for his help. 💕
Argos 1 star review on 19th November 2025
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Posted 3 months ago
We ordered a bush washing machine, we booked for installation service also. The panel board was broken and washing machine was not working. The customer service was also bad . We won't recommend argos from now.
Helpful Report
Posted 3 months ago
Ordered a wardrobe. Arrived with noticeable damage to front left hand corner. Called customer service to report which took over half hour with most of the time spent on hold. Was offered £50 in full & final payment but operator wouldn’t wait for us to quickly unpack the rest so would have entailed another half an hour call so accepted. Opened package and outer right side and uber left side both damaged. Nothing we could do £275 for a damaged wardrobe. For £50 could have bought secondhand with less damage. Appalling wualiru product
Helpful Report
Posted 3 months ago
Purchased a clothes dryer and it broke in 1 month and they said its my fault for putting weight on it. So I said I put wet clothes from my washing machine. Clearly it broke in a pivot point where most dryers break... Never again Argos, amazon from now on
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Posted 3 months ago
my order didn't arrive on the date given,waited in allday,can't get any joy as to when it will be delivered,ordered on 27th nov,was due to be delivered on 30th nov,still not arrived,very dissapointed,poor service
Helpful Report
Posted 4 months ago
It’s rare to find a support team that genuinely listens and acts with such precision, but THOMAS and his team did exactly that. They went beyond expectations — reviewing my issue from every angle, keeping me informed daily, and ensuring complete resolution. Their dedication, empathy, and skill left a lasting impression. I wholeheartedly recommend them to anyone seeking dependable, client-focused service. #CustomerSatisfaction #TrustworthySupport
Argos 1 star review on 26th October 2025
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Posted 4 months ago
It’s rare to find a support team that genuinely listens and acts with such precision, but THOMAS and his team did exactly that. They went beyond expectations — reviewing my issue from every angle, keeping me informed daily, and ensuring complete resolution. Their dedication, empathy, and skill left a lasting impression. I wholeheartedly recommend them to anyone seeking dependable, client-focused service. #CustomerSatisfaction #TrustworthySupport
Helpful Report
Posted 4 months ago
I had the most horrendous experience trying to contact a human being at customer service. I tried to place an order online but for some reason it wouldn’t accept my nectar points against the order. You can’t phone a helpline if you don’t have an order number so you have to chat to an AI assistant and once you’ve gone through all that rigmarole you’ll get to chat to someone who doesn’t understand what the issue is really about. After a very lot of wasted time they finally gave me a phone number. It turned out this phone number was to do with Nectar cards and before you get put through to a person you have to once again go through various questions etc. I finally got through to a human being but his English was so poor I wasn’t able to get him to understand my issue. At that point I gave up, shopped elsewhere, got the item for the same price with free postage and it’s arriving today - lesson learned. If you shop in-store it’s great but if you need to call them it’s just the most shocking service and it doesn’t work
Helpful Report
Posted 4 months ago
Having purchased a Shark Wandvac 2.0 from the Warminster branch, I took it home opened the box and looked through parts before assembling them. The wand vac is made of very brittle plastic. I decided it was too poorly made and flimsy so decided to return it. The power base would not pull apart for repacking and I didn’t want to risk breaking it. This was all explained at the counter but the return was aggressively refused. It appears that unpacking an item and plugging it in is deemed using it - though no vacuuming took place. The fact the power base does not disassemble could be thought a fault, didn’t occur to me until somebody pointed it out. I saw another customer refused a refund on a hairdryer and somebody else with a product I couldn’t identify. I would not recommend the product or Argos for fair business.
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Posted 4 months ago
Argos used to be a trusted retailer - where you could take faulty goods back and actually talk to a person ! What Happened To The Old Argos ?? We bought a new lawnmower (expensive cordless - McGregor - their own brand). It came with 2yr warranty. Well before the 2yrs it started to fail to charge properly. Just weeks after the 2yrs it failed completely - either battery or charger. I've contacted Argos EIGHT times - a mix of letters (by Recorded Delivery to Widnes HQ), emails, phone calls, and even going on Facebook (shockingly, this seems to be their preferred method of conducting customer communications!!)...but ALL TO NO AVAIL. They haven't replied to a single comm...not a phone call, or an email, or a letter, or a reply on FB. It's as if they've just disappeared! So Citizens Advice said I've got no choice but to start an action in the Small Claims Court. What a hassle...and what a pity that one of the trusted UK companies can have deserted their post !
Helpful Report
Posted 4 months ago
I am extremely disappointed with Argos. I purchased two electrical items totaling £338, both of which were faulty. Despite multiple attempts to resolve the issue—being passed back and forth between the Hawick store and online support five times—I have received no refund or replacement. The staff in the Hawick branch were rude and unhelpful. Told me to drive a further 35 minutes to a different store on top of the 25 minutes to my local store if I ‘wanted a manager’. Obsessed with using the word ‘discretion’ and when I said we’ll replace the forms then if it’s at your discretion they replied they wouldn’t. I was told that the items being faulty was my fault because I had tested them. How can anyone know if an electrical item is faulty without testing it? This experience has been frustrating, time-consuming, and completely unacceptable. I would not recommend Argos and feel strongly that this approach to customer service is misleading and unfair. Will never use them again.
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Posted 4 months ago
Argos turned in to a scam! Was not allowed to return a product after purchased a few days earlier because box had signs that it's been opened. Staff just don't care absolute disgrace.... no wonder company is still barely alive while everyone else is booming
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Posted 5 months ago
Argos did not make me happy at all My birthday was on the 10th of September, and as a surprise, my daughter arranged for a special delivery of a refrigerator for my present. On the 15th of September. She took the day off work, and I did the same, so we could receive the order together. Unfortunately, the delivery never arrived. We were told that the delivery could not be made due to the weather, which was very confusing as the conditions cleared, and no further attempt was made. I tried to track the order online, but the order number was no longer recognised. When I contacted customer care, I was given inconsistent information, including being confused with another customer and being told to return goods I never even received. I was also assured that someone would call me back, but no one ever did. As a result: 1. Both my daughter and I lost a full day of work waiting for a delivery that never arrived. 2. We had already removed our old fridge in preparation, which caused all of our food to spoil. 3. What should have been a thoughtful birthday surprise was completely ruined, leaving us both very disappointed. This experience has caused unnecessary stress, expense, and frustration. I expect Argos to take responsibility for this matter by providing an immediate resolution, including a delivery as soon as possible and appropriate compensation for the wasted food, wasted time and ruined occasion
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Posted 5 months ago
Ordered a television from Argos online. Delivery date Thursday 18th September between 7am and 9pm. Waited in all day, no television. Called customer service and was assured it would arrive Friday between 7pm and 9pm. Still no television. Will never buy from Argos again.
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Posted 5 months ago
I am deeply disappointed with Argos and their handling of my refund. I cancelled an order for two toddler cot beds nearly 6 weeks ago, yet I have only received a refund for one. Despite contacting customer services multiple times and speaking to five different representatives, I am repeatedly given vague excuses such as “it has been escalated” or “it’s been dealt with.” Nothing has actually been resolved. As a mother of twins, this missing refund is not something I can afford to simply let go. What makes this worse is the lack of accountability and genuine support from Argos. This is not the level of service I expected from a brand I once trusted. Argos used to stand for reliability and good customer care, but sadly this experience has left me feeling ignored, let down, and questioning whether they value their customers at all. I would strongly urge others to think twice before ordering from Argos, as their customer service no longer reflects the trustworthy reputation they once had!
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Posted 6 months ago
Ordered Bush fan for ÂŁ20, same day delivery. Stopped working after two weeks but then started again. Finally broke down after 31 days. Returned to shop but they said I had to ring Customer Service first. After a fraught hour on the phone with three different advisors trying to download photos of the fan and box, I managed to get them to agree to give me my money back. Collected from home, money refunded. I am an elderly lady and will never order from Argos again. Dreadful returns policy. Avoid at all costs, it's not worth it!!
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Posted 6 months ago
Ordered Washing Machine Told 5 Day Delivery The Goods Of Course Paid In Full.. 7 Days Later No Machine No Correspondence From Them. You Can’t Speak To Them Direct They Simply Make It Difficult And Akward.? Have Now Cancelled The Goods - The Online Enquiry System Is Simply Broken Just Taking The Absolute Mick Out Off You

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Posted 6 months ago
DO NOT SHOP here anymore ... they are essentially making me pay for a product 2 times, because of a payment system error. Customer service is very confused and not willing to help. If you have Argos card, better clear your balance and close your card....other services like Klarna are much better anyway. That is what I am going to do, after being their customer for years.
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Posted 6 months ago
Bought a vax cleaner from argos broke after 3 months trying to sort it out with vax is a nightmare never again
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Posted 7 months ago
Argos is rated 2.7 based on 4,074 reviews