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Argos Reviews

2.7 Rating 3,939 Reviews

43 %

of reviewers recommend Argos

Company Reviews

2.7

Based on 3,939 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Argos 1 star review on 3rd January 2024

Argos 1 star review on 30th November 2023

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 14th December 2022

Argos 1 star review on 11th December 2022

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service , missing parts , supplier was useless , missing parts sent over 2 weeks from original delivery date , replacement parts were wrong parts , overall absolutely terrible , no communication from supplier or help from Argos .”

Posted 2 years ago

“I recently reviewed a product {grey toilet seat} but unfortunately gave it 1 star instead of the 4 stars it deserved by mistake can this be amended to show the correct rating so that it does not mislead any perspective purchasers”

Posted 2 years ago

“I placed an order with Argos online for a TV (which I hasten to add had a 1 month lead time to get it delivered). It was due to be delivered yesterday by 18:00 (in plenty of time for the champions league final). Having heard nothing from them I decided to contact their customer service at 17:30 and was told the TV was coming. This was a lie. I then heard nothing from them. I tried tweeting their customer service but was ignored. This morning I contacted customer service - note Argos didn't try and contact me. The first person I spoke to didn't even apologise - I simply got a "computer says no" answer. I asked to speak to a manager and was refused. I then spoke to another person who at least apologised and could only offer me a suitable delivery in 2 weeks time. Having experienced recently Amazon's redelivery of failed deliveries which happened the same day I can only say Argos are caught in the past. Customer service is shocking - avoid like the plague - there is nothing Argos sell that can't be bought more easily elsewhere. Apparently the failed delivery was a "resource" issue - which suggests they knew the delivery wasn't ever coming yesterday. Reading between the lines I would say the delivery driver didn't turn up for work and they couldn't be bothered to tell me about it.”

Posted 2 years ago

“Awful service Rugeley store”

Argos 1 star review on 20th May 2022

Posted 2 years ago

“Very easy and helpful”

Posted 2 years ago

“This morning I went to the Argos store at Meole brace retail park in Shrewsbury. I was in need of help with what I required to purchase, I went to the counter to ask for help a very pleasant young lady called Linda helped me with my purchase. Her customer service skill where very good and she definitely deserves the gratitude of the management . She made an Argos customer out of me . thank you LINDA”

Posted 2 years ago

“I ordered a bbq utensils set from the Parliament St store in Nottingham for collection, as I have mobility issues I asked my 28 year old daughter to collect this for me. When she arrived at the store she was asked for id as these apparently are a restricted item, unfortunately she did not have this on her at the time. I called the store to enquire why this had happened and the member of staff said he didn't know so I asked to speak to the manager, the gentleman put me on hold for over 20mins then came back and said that no one was available, and even if there was they would only give the same answer then put the phone down on me. My husband then went down to collect and was not asked for id, so he asked what the problem was earlier to be told to go online and complain. I went onto the Cs chat to inform them on events explained it all again only to be put on hold in the chat room whilst they investigated and guess what? Yes was cut off from that too. Seems argos do not care about there customers nor do they want to deal with customer queries or complaints. This will be the last time I or my family will shop with them again.”

Posted 2 years ago

“Don't buy a suite from argos because the quality is rubbish”

Posted 2 years ago

“Great site easy to follow and order and great delivery team”

Posted 2 years ago

“I have attempted to purchase a lawnmower from Argos but this has been to no avail. The company confirmed it being available on their website and in-store on the touch-screen devices, however when you go to pay, the screen informs you that the item is no longer available. This is very misleading as I was near resorting to travelling out a fair distance to be able to collect it from the only store in the country that said it was in stock.”

Posted 2 years ago

“Never again. DO NOT BUY from ARGOS. If you’ve opened the box and not used the product they will not refund you. I will never ever buy from Argos ever.”

Posted 2 years ago

“Just had a patio set delivered from Argos Web site says small items delivered to doorstep larger to your selected location. Guy arrived, unloaded to boundary and took a photo. I was waiting at open garage (4m away), he turned round and walked away. When queried he said " I've delivered it to your property" Appalling service. Glass table top moved for safety prior to taking photo.”

Argos 1 star review on 30th April 2022

Posted 2 years ago

“easy to purchase, good price and very easy to exchange or get refund if required.”

Posted 2 years ago

“If you're shopping at Argos please read: Bought Iphone 11 for £924 for my wife back in Oct 2020 (if you're not aware customers are protected under the Consumer Law for 2 years and I am entitled for exchange). The phone is now faulty not recognising SIM card. I have been to Apple store Genius Bar Work Authorisation and they did their diagnosis and attempt to repair it however issue persisted. I have contacted Argos via phone and their dealings with this is SHOCKING!!! I have sent numerous emails to Argos and no response!! • Phone is faulty, issue is no cellular data however when you take the SIM card out and use it on another phone it works. Problem observed Saturday 09/04 • We have factory reset all the settings and restore from iCloud to no avail problem persisted • On 10/04 Issue reported to 3 Network store at High Street Kensington and they advised it's a phone problem because the SIM card works on another phone • On 11/04 been to Apple Genius Bar and problem persists despite their troubleshooting/diagnosis and attempt to repair • On 12/04 around 3:10pm spoke with Imtinan from Customer Service, explained the situation and Imtinan advised that I go to Argos store and they will assist with my problem and that I will be offered exchange or pro-rata refund, however that was not the case and my time was wasted!! • On 12/04 around 7pm been to Argos store at HA4 0AJ as advised by Imtinan, store staff was clueless what to do about the problem and they said phone is out of warranty and referred me to go to Apple! I then spoke with the store manager Jordan who looked up how to deal with this! He then advised me that it will take 3-4 weeks for the phone to be looked at by a third party. However I refused as my wife needs a phone and the timescale is unacceptable for an essential service. • I then left the store and contacted Customer Service again at 19:38 and spoke to Emily who was apologetic about my experience, however she stated couple shocking things: o If I go to another store I could be treated differently and that the store could replace my phone! So am I expected to try my luck and keep trying different stores! Where is Argos regulations, processes, standards, audits? o I requested to file a complaint which Emily did and when I asked for the reference she said it's the order number, I asked when someone will look into my case and contact me she said no one and that was a shock to hear! I requested this to be escalated and to speak to a manager, she then put me through to Rebecca o Rebecca filed complaint Ref 16232239 and to speed things up I can take the phone to repair shop as advised in her email o On 13/04 I have been to a repair centre and they advised that they need to open the phone for them to do hardware inspection/diagnosis checks, however opening the phone will void the warranty and I am not comfort to proceed on this basis. I have replied and chased Rebecca and Argos customer service via emails and no response at all, it's like we don't exist to them! They're very well when it comes to customers spend money but then when we're having product issue they play deaf!! Bottom line Argos customer service lacks professionalism, knowledge of their own policies and standards I am escalating my complaint to the Retail Ombudsman on CDRL.org.uk”

Posted 2 years ago

“Found a product you've been searching for for weeks on the Argos webite at an AMAZING price??? Prepare to be disappointed .... these "bargains" are NEVER, EVER in stock! I'm sure Argos use these unfulfillable promises as a marketing tool to lure people onto their site in the hope that they end-up buying something similar at twice the price!!!”

Posted 2 years ago

“The lady serving made a mistake ordered wrong coloured cooker 2. Promised my 500 pounds back within 5 working days(failed) 3. The 2nd lady made another mistake, admitted by her self. 4. The washing machine which I ordered with the cooker was not on the truck when it arrived so had to spend a day off work waiting for the next delivery. 5. I have called Argos 12 times over 2 days plenty time in between and said they were too busy. 6.Still waiting for my 500 pounds from the cooker I did mot recieve so I can order a new one so my family can eat properly. 7. Apart from that all is OK.”

Posted 2 years ago

“Recently got an Argos card and bought an item. I received a text a month later saying a payment was due. I was confused as I believed item was buy no pay later and had not received a statement. When I logged on I was charged an £8 late fee because the item did not meet eligibility for buy now pay later so they charged me. I emailed explaining the situation and Emily responded abruptly with "there is no exceptional reason as to why the payment was late and therefore won't change the payment". WOW Argos. Your complaints team lack empathy and sounds like robots.Nice to know. Won't be supporting this business again”

Posted 2 years ago

“Hi all, I purchased 6 roller blinds for home delivery, a time was set, 5 blinds turned up, I received an email stating all 6 had been delivered by Yodel (not the best delivery company), I contacted Argos who told me the delivery had been split and I will get it later between 1pm to 3pm. I attempted to fit the other 5 blinds and found one of them bent, so I had to contact them again for a replacement (can’t get one for two days). About 6pm I contacted Argos AGAIN as the blind still hadn’t turned up, I was told delivery could be up to 9pm, sad to say it still hasn’t arrived. I will not be dealing with Argos again, awful experience and still has not been resolved, gat a grip Argos.”

Posted 2 years ago

“DO NOT buy directly from a store as Argos will NOT give you a refund by bank, you will have to go back to the store to get your money back. I am disabled and no transport and they still forced me to pick up my money from the store and refused to refund my money back to my bank. I would never buy from a store again, its so much hassle and customer support has been a nightmare, this morning they put the phone down on me despite me being polite. I have a really bad tremor and find telephoning very difficult. Now I have to get a taxi which will cost £40 in order to get a refund for a defective product”

Posted 2 years ago

“Picked up a large parcel from Ormskirk branch yesterday morning 5 th April. Massive thanks to Viv who helped me carry it out”

Posted 2 years ago

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Argos is rated 2.7 based on 3,939 reviews