Argos Reviews

Name: Argos
Rating: 2.72

2.7 Rating 3,938 Reviews

43 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 3,938 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

info@argos.co.uk

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Anonymous

Argos 1 star review on 30th November 2023

Anonymous

Argos 1 star review on 14th December 2022

Andreea

Argos 1 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online orders always ready to be collected as soon as I arrive. No waiting about.”

Helpful Report

Posted 1 year ago

“You stated a item was in the store,i paid for item in good faith it was for a birthday present that afternoon, i drove 10 miles to pick it up to be told was not arriving at store until 4pm or when ever it arrives, you take 7 days to refund on a card and 30 if paid by pay pall, what a absolute con you could have said before i paid you that it was not in the store, you must be desperate for money. I will never use you lying tricking store ever again.”

Helpful Report

Posted 1 year ago

“DON'T TAKE ANYTHING ON THE CREDITS WITH THEM. FIRST, THEY HAVE A PROBLEM WITH THE BANK AND START TO STRESS PEOPLE. THEY DO NOT SEND IMPORTANT INFORMATION FOR PAYMENT, THE BANK IS CALLED BY SOME EYE PEOPLE WHO HAVE A PRETENTION THAT THEY FAILED TO COMPLETE IMPORTANT THINGS, AND FINALLY WILL REQUEST REQUESTS SET AUTOMATICALLY BY THEM.”

Helpful Report

Posted 1 year ago

“I had a delivery of storage boxes , 2 of the 3 lids where damaged , i have gone on line to request an exchange , helpers kept leaving the chat , i got no where , I then took them to a store , they had none in stock so no help there , went back on line , joke”

Helpful Report

Posted 1 year ago

“Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn. Couldn’t put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn’t mind an exchange, but nope! The online agent promised a management call back which didn’t happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call. Eventually ‘Paul’ took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) but couldn’t wrap his head around the issue. Have to be honest the call in question would be comical to listen too 🤣 Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn’t actually surprise me if he lied about it. Never ever going to buy here again, awful company!! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour. Do yourself a favour and go elsewhere that at least give some better customer service like a slap round the face every time you buy something. Update in regards to their comment: If they valued their customer and had an ounce of compassion or business sense, they’d realise how stupid they are. What makes this van worse is that they do this all the time! Check out your local FB and you’ll see so many people they’ve mugged off!! BOYCOT ARGOS”

Helpful Report

Posted 1 year ago

“Ordered an exercise bike to help recover from a broken ankle on the 29th July, delivery stated as between 3-5 days. First call from DHL driver said he didn’t have my Eircode so couldn’t deliver. Second call from DHL on Tuesday last 16th August said delivery would be between 7.30am and 6pm, waited in all day, phone in hand, no delivery,no phone call, nothing. Worst companies, both Argos and DHL I have ever had the misfortune to deal with!! Avoid at all cost!”

Helpful Report

Posted 1 year ago

“Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn. Couldn’t put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn’t mind an exchange, but nope! The only agent promised a management call back which didn’t happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call. Eventually ‘Paul’ took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) and couldn’t wrap his head around the issue. Have to be honest the call in question would be comical to listen too 🤣 Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn’t actually surprise me if he lied about it. Never ever going to buy here again, awful company!! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour. Do yourself a favour and go elsewhere that at least give some better customer service!”

Helpful Report

Posted 1 year ago

“I would like to praise a very helpful member of staff . At Hempstead valley sainsbury’s (Argos ) this was on Monday 15. August ,in the Afternoon , the lady’s name is Clair, she spent time helping me register my argos card , and showing me how to do it , she was very helpful and very patient , and got the problem sorted out for me , in fact the other staff that were on duty that afternoon were lovely too , so please can you pass this on , they made my expierience a pleasant one , thankyou , Kim Tindal”

Helpful Report

Posted 1 year ago

“Your crappy website went wrong....5 times. Always happening. Ridiculous maybe you should either update your technology or professional computer programmers.”

Helpful Report

Posted 1 year ago

“If you are the last delivery and it’s a trek from previous one they just say you weren’t in and try again tomorrow. This is human nature but the fact that they can get away with it is down to poor management. And they think they can compete with Amazon!”

Helpful Report

Posted 1 year ago

“Do not order through Argos for an home delivery. They use Yodel...end of story. Argos must be loosing so much business!”

Helpful Report

Posted 1 year ago

“i ordered 2 x laptops with screens from Argos website, the collection was from a local sainsburys in bethnal green and stated 2 x 2 items (i.e the laptop x 2 and the monitor x 2), however when i went to pick up the items only 1 x laptop and 1 x monitor (i.e 2 items ) were handed over as the order stated 2 items only. this was clearly an opportunity to exploit the system by the sainsburys local staff as they only handed over 2 items both attached to each other in the form 1 laptop and 1 ,monitor meaning i was misisng 1 x laptop and 1 monitor . i tried several times to complain in store and to speak with argos customer services but each time was given the run around and got nowehere. i'm now £400 down, having been ripped off by a huge corporation a completely shocking customer experience. I would recommend to never collect from Sainsburys local especially bethnal green, as i'm convinced the staff know the whereabouts of this laptop...”

Helpful Report

Posted 1 year ago

“Visited argos within sainsburys at Castle point. Received great customer care and advice regarding our purchase. Service provided by very young girl member of the team, very helpful and polite, wish I had her name now, to personally commend her customer skills. We were there at 9.30 am 2nd august. Please try to get this recommendation to her. regards Mr and Mrs R and C Lumb Long time customers at argos.”

Helpful Report

Posted 1 year ago

“They have refused to return my voucher taht was used avoid my transaction was voided. I had to use another method of payment to pay for the same item with them but they have still not refunded the value of my voucher”

Helpful Report

Posted 1 year ago

“Ordered a printer on June 22. It was only after accepting the order and payment that Argos system was able to detect that they didn't have the item (not very smart). Five weeks later I'm still waiting for my refund. Trying to get help is a nightmare. Typical big company lack of customer service - two minutes to take customer funds, then go missing when a refund is required. Argos you are a disgrace and I advise other customers to find an alternative supplier as I will in future. Meanwhile - I'd like my money back!!!!”

Helpful Report

Posted 1 year ago

“Bought a Seksy Ladies Watch online for same day delivery, arrived on time. Watch did not work. Braclet was very small and short of adjustment apart from the extra link supplied even then it was too small for comfort. Returned to Argos outlet for refund, which was dealt with very efficiently”

Helpful Report

Posted 1 year ago

“Horrible store in Mansfield rude staff will never use it again it seems there workers don't want to be helpful to buyers why work then”

Helpful Report

Posted 1 year ago

“They delivered an item and then said it was going back to their store while I was crossing London to get it. Lost an entire morning. Hopefully I will be refunded... Pathetic service.”

Helpful Report

Posted 1 year ago

“Very good shopping experience at argos irvine”

Helpful Report

Posted 1 year ago

“Bought a airconditioning unit and after four uses it started overheating. The box also did not come in all of its original packaging so I suspect it was a return. Argos did not want to exchange the item. Item literally bough 1 year and 1 month ago. £350 for 4 uses, terrible value.”

Helpful Report

Posted 1 year ago

Argos is rated 2.7 based on 3,938 reviews