Been into the Kingswood store in Hull to take an item back as when I had put it together it was tiny and not fit for purpose. I tried taking it back after only a couple of days and Lauren the manager refused to take it as it is now used!! I am absolutely appalled with her attitude and lack of empathy and clearly should not be in a customer relations position never mind a manager. Spoke to customer services who said they couldn’t help it was up to the stores discretion so a total waste of time. I thought a large company like this would try and accommodate but clearly not.