Ordered a washing machine for my parents. Paid for the recycling of old item and installation. Parents were unable to disconnect the old machine and had never done this before but pulled it out and had area clear for the delivery. Delivery driver arrived and said they wouldn't disconnect and left within 2 minutes. Parents very distressed. A nice lady on phone was able to give me a full refund but what a time and waste of effort for everyone especially my parents who had to wait another week for a washing machine from a different company. When paying online and selecting the installation option it should clearly state that they will NOT uninstall your old machine. I only found this out in the small print after!