Argod communication before the order arrived was good- they changed the delivery address with no quibble. The item was delivered on the confirmed day. However when the mattress turned up today, with only one of the two men delivery team carrying it from the van, they refused to take it upstairs saying 'we don't do that' despitethe website saying they deliver large items to a room of your choice. So me and my husband had to do it This looks like is the standard lazy delivery driver excuse. What happens if you are on your own. I doubt I will order from them again - especially as they charge for delivery.