My partner recently bought us a cooker, we had it delivered about 3 days after paying for it in store. As me or my partner do not know anything about changing electric appliances, I asked my father to take out my old cooker and replace it with the new one, he had to do this after being in work for 12 hours. When my father put the cooker in we noticed the cooker door was very lopsided and the one side was hanging well over the body of the cooker, the door is glass so the part which was hanging over the side is sharp so this could of ended up causing a accident as we have 2 young children! I rang customer services and told them we was very unsatisfied with the item, they arranged for an engineer to call out and fix the cooker. The engineer took a week to come out when he did he told me there was nothing he could do we would need a new door so we had to wait a further week, the engineer replaced the door but it looked exactly the same so he told me I would need a new cooker. The engineer also said the cooker should never of been sent out in that state as it was the worst one he had ever seen. After waiting a few days to hear off Argos I rang them to see what was happening I spoke to a very rude and ignorant member of staff who was very unhelpful and was even sniggering when I was trying to explain how much hassle this had caused my family! I explained that I was unable to get someone to take the old cooker out and replace it as we had already done this once and the problem wasn't our fault she basically said there was nothing they could do! They never offered to put the cooker in or offer us a voucher or anything as a good will gesture. I am still waiting for the replacement, it has been a further 2 weeks since the phone call! I will never purchase anything from Argos again, their staff are rude and ignorant and they never want to give a refund even when it is their fault for sending out faulty goods! I am considering going to citizens advice as this is not the first time Argos has given me extremely bad service if I could give no stars I would.