Hello Argos, I would like to inform you about an awful experience I have had with your online service. Firstly we were recommended by an assistant (Rosella White) from your online site that your *Leader Lifestyle Duke Fabric Futon Sofa Bed - Black* is suitable for two adults to sleep in on a regular basis, within days of receiving your bed we were quite sure it was not, it would probably be best suited for the occasional guest to sleep in. This is not the worst of the experience to be honest your customer service ensured us we could send the bed back with a full refund in a few days and we would not be sending this message if it wasn't for the following events. The worst part of your service is not actually on you guys per-say its actually from: http://www.xdp.co.uk/express/ XDP Express. The service I got from this company that you use for logistics was unacceptable and inconsiderate. This was apparent from the delivery of the bed, the delivery man which should of been a two man team was only one. Not only this but he was rude, insisted that he was busy with other deliveries when asked if he could help my boyfriend carry the bed to the desired room and couldn't leave fast enough. Today XDP Express arrived to collect the bed, we were told by your customer service that the bed could be taken with ease and packaging was not an issue, this was not the case. Today I took a day off work for this return and I was on my own, the delivery man looked at my bed and told me that it should have packaging. I actually had the packaging in my garage still and tried to explain this to the delivery man and would help him to package the bed, which would've taken a maximum of five minuets. Again he was very quick to leave, produced any excuse to even consider what I had to say telling me 'I have no packaging tape, I will be back on Monday' as he turned his backed to me and left without any regard for what I had to say. This kind service is infuriating and disgraceful and really drags down the reputation of your company, XDP should not be representing Argos at all. I will not be able to be at home on Monday I need to work, what I am supposed to do now? Not only this what if I was an older customer unable to physically package or manoeuvre the item I've bought? I have no problem with Argos and I would still considered buying products from your stores but never again will I use your online service if you are still associated with XDP Express.