I bought a Hitchi Television, no problem until I came to install it. It would not connect with Sky. Took it back for a refund and they would not accept it as the box had been opened. How the hell are you supposed to install a television without opening the box. The moronic staff at Carlisle were totally unhelpful and vertually accused me of being a liar. I will never purchase from this company again and hope that they cease trading as soon as possible. If I could give a negative star score I would, their customer service is deplorably bad, their most helpful reply was "that's your problem".