Here is an e-mail I sent to ARGOS on the 12/01/21, I have since had a phone call offering me a £20 token, which I refused, absolutely shocking service. Last week I ordered and paid for a Bosch upright Fridge Freezer order number 241072971 from your company, at a cost with removal of my old appliance of £469.48. This morning the item arrived, it was brought to the back door where it would not, with the packaging on, fit through the door it is as you will understand a very large item in its packaging. Your delivery men had already refused to unpack or take the packing away with them due to the fear of being struck down with Covid 19. As the item would not go the door, I was told they could leave it in the garden and I could unpack it and carry the Fridge Freezer, it had taken two men to get where it was, into the kitchen. I am 67 years old with Sciatica and Arthritis and my wife is 72 just had a heart attack and is disabled, it was also minus 1% with a very cold wind. I was therefore left with no alternative but to refuse delivery, I had already with huge effort put the old fridge outside for them. This epidemic has been the excuse for bad behaviour and poor customer service by many organizations which now include ARGOS, the refusal of your Delivery men to unpack and bring into my house this item is inexcusable. I have since they went away looked at the possible transmission of the Covid 19 virus, and there is not one case of anyone recorded as catching it from packaging, which I must point out they had already been in contact with by unloading it and bringing it to my door and subsequently taking back and loading on the truck. I have ordered the same item from CURRY’s who WILL unpack it and install it AND take the packaging away. While I understand the need to protect people from Covid 19, this carry on today was going from the sublime to the ridiculous, and the apparent terror of some carboard and polystyrene displayed by your employees left me speechless. Let me assure you of one thing I will never ever buy another product from ARGOS.