I bought a chair from Argos. The chair brand was also Argos brand. On 15/01 I contacted Argos customer service team for the first time. The chair I bought and was still on warranty presented a defect: the left side was lower than the right. This defected caused me strong back and neck pain. After speaking to the 1st agent, she told me she'd cancel this order and because my chair wasn't available in the store, I could pick up another one. I made a selection of a few chairs as the problem was urgent - I am working from home - and spoke to the 2nd agent in the customer service team, who told me the chairs I had selected weren't available neither. I then called on 16/01 and spoke to the 3rd agent, for whom I explained again about my back and neck pain and the product defect. The option he gave was a refund, which I accepted. On 18/01, I called their team again and spoke with the 4th agent, who booked me a collection for the 19th. However, I noticed they didn't have my current address, so I called again on 19th morning and spoke to the 5th agent, who updated my address and booked a new collection for today, 20th January. I waited all day for the collection that never happened. I then called the customer service again and spoke to the 6th agent, who told me that this collection had been cancelled for some unknown reason - I wasn't notified. I explained for the 6th time the reason why I wanted a refund and she told me that actually, I had to speak to the safety team to see if I could receive a refund. Because I had spoken to five agents and explained the situation to each one of them and all of them said that I would receive a refund, I bought a chair from another supplier as I've got back pain and needed a new chair asap. I spoke to five agents who confirmed my refund and collection. Based on this information; I bought a new chair. Five agents didn't tell me I'd have to talk to the safety team! The safety team should have contacted me in 48 hours, which didn't happen! Now my refund is not confirmed, the collection hasn't been booked and I don't have any guarantees I'll receive my money back, which is absurd as the chair gave me health issues. I DON'T recommend Argos at all. The situation is ongoing for a week now. I have sent emails to the complaints team, contacted again at last 4 more times the customer service team and nothing! Horrible, horrible, horrible.