It’s been a week since Acer collected the faulty item which you delivered 4 weeks ago and took a further 3 weeks to get collected because no-one seems to care about customers with problem orders. My order number is 240474056, I’ve rang 9 times in total, 4 times since the item has been collected. I was promised twice I would receive a call back from the resolutions team, I never got the call back, one time I managed to get through to a manager who said she would personally refund me and send me a confirmation email. This was never done either. Most of your customer service advisors are rude, I’ve been lied to an uncountable amount of times, promised callbacks which don’t happen, promised refunds which don’t happen. This needs resolving ASAP before I contact trading standards and file a chargeback. Thanks.