My item was on van, but due to driver being late, I had to rearrange delivery as I couldn't wait another hour. Waited for call, and waited and waited. Eventually I contacted them and they said it had been delivered, could it have been left at a neighbours. A FRIDGE FREEZER? What neighbour would be prepared to carry it round for me. Mysteriously, it had disappeared, only the driver will know where it went. Now it is out of stock, so they refunded me. What a total waste of time. Said they hadn't been able to contact me, which is rubbish. I had not one missed call from them.