I ordered a bed & mattress for home delivery. I chose 2 different time slots as they can't deliver together. The first delivery was through YODEL time slot 7am-8pm. I received a text from YODEL mid morning on the day, with tracking details, confirming, although Argos had said I would be called with a 2 hour slot.
At 8 15pm I received a text saying the item would be delivered the next day at a time when I wouldn't be at home, with no explanation or apology.
I then checked the time of the 2nd delivery for the following day re the tracking facility. Although I had booked a 7-12 morning slot & had this confirmed by email, the time had been changed to the PM slot without agreement or notice.
The Argos contact no. is premium rate from a mobile which is very expensive. I had no option but to call this no. the following morning.
IT GETS WORSE! Argos confirmed that the YODEL drivers had arrived at the destination to deliver at 2 30pm on the correct day. They had 2 contact nos. for me or they could have called Argos if they had any problems. So they were actually outside the property which is a large well signposted block of flats with the mattress on the van. When you put the postcode into Google & click on maps (without the rest of the address details) it brings up exactly the right location. However they returned to the depot without delivering. They did inform Argos of this but nobody bothered to let me know.
DO NOT trust Argos with any deliveries. We wasted a day & a half for 2 deliveries that were booked in by them & confirmed by email, with their own delivery service & a 3rd party driver, neither of which they were able to honour. When I asked for some compensation for this mess & taking 1 1/2 days off work they offered Free delivery That equals £8.95 on a £330 order.
Laughable
I spoke to a manager & cancelled both orders & was finally reluctantly offered £25 in vouchers after a lot of persistence.
Unbelievable shambles, they need to address their systems urgently