Ordered a sliding wardrobe to be delivered during my holiday leave. Received a call to state it wasn't on the system and given another date. This coincided with me being back at work, the following week!! STRIKE 1 The delivery guys were pleasant and helpful however, upon opening the package the wardrobe was grey, nothing like the cashmere gloss I ordered. Upon looking at the codes on the box and my receipt they were worlds apart! STRIKE 2. Had to wait until the following morning to call 8am only to be informed that it could be a covering film over the panels to protect the gloss. - seriously? I asked for a manager who took my number to call me back.Two hours later I called back and was and requested the manager by name to be informed that there was no such manager called Elaine there ! Simultaneously, my phone rang with "Elaine" informing me she could not get a delivery date. I enquired if this took 2hrs to ascertain and she responded that she has other customers. STRIKE 3 No apology,discount,goodwill gesture, she was quite willing to cancel my order and send a delivery pickup in 3 days time. Wow!!! This is the second time an order has been delivered to me only to be the wrong design. Who is in charge of this operation. why are goods not checked to the order for. It's too much unnecessary stress and incompetence at all levels I will no longer rely upon this company as it's very unreliable. Kind regards from a very disgruntled , disappointed,disillusioned client.