TLDR : Argos will only refund in Argos vouchers if payment is made with a Flexicash card - against the refund policy on their own website, and more importantly the Consumer rights act 2015 sec 20. This is a warning to anyone wanting to pay with anything but cash at Argos. Ordered a watch as a gift online, for store pickup. Paid with £20 Nectar points, and £149.99 on a flexicash card. My son said the face was too large for his wrist, so we took the watch back to the same store it was picked up at (Oldham Elk Mill). This is only 48 hours after pickup. The staff member behind the jewelry counter inspected the watch, said it was all ok to be returned, and asked to see our receipt - at which point he said he could only refund us in Argos vouchers. As we hardly ever use Argos anymore I asked to speak to a manager, wanting our refund to be in the same format that we used for payment. The first manager (or supervisor - not sure which) just repeated what we were already told, and then called the store manager (Helen) over after I again politely refused. The store manager didn't listen to what I was saying, and stated that we could either take the watch or the Argos vouchers and started to walk away... After being ignored I had few options left and so I got the attention of other shoppers in the store and started to explain what was happening only then did Helen return, this time listening to my stance that I required the refund to be in the same format as I had paid. According to Helen (manager) it was company policy AND Flexicash policy, to refund with vouchers ONLY, when a Flexicard was used for payment (which was at no point made clear to us before payment was made), and that the cards website would say the same thing. (None of this is true) Eventually we were given some stapled together Love2shop vouchers to the value of the Flexicash payment, and an Argos voucher for the Nectar points. I suffer from severe Anxiety and at this point just wanted to get out of the store. At least love2shop can be used elsewhere than Argos. Far from what we wanted but better than giving our money to Argos. As we were leaving Helen said it was a shame that it wasn't a smaller purchase or she could have given us cash as a refund!!!! (we should have bought 20 small items and refunded them all if this is the case! - again we just wanted to leave so carried on walking). - we left the store still unhappy, and will not be looking at Argos for any major purchases for the foreseeable future. During our hour and a half trying to get a refund, the staff member behind the counter told us that there are always problems with Flexicash - that this happens all the time when people want refunds. *The Flexicash website states that Argos refunds are to in line with Argos' policy nothing is mentioned here about refund for store vouchers (Helen was adamant this was the case). ** Argos' own website states that 'Refunds will be processed by the original payment method'. Again nothing is mentioned about Flexicash being refunded with store vouchers. ***The Consumer Rights act 2015 section 20, subsections 9,10,11,12 state that a consumer should receive a refund in the same format that payment is made. This supercedes any company policy. I have screenshots of Flexicash website, Argos website, and the consumer rights act to show the above is true. I welcome any input from Argos with regards to the above.