I am an international student going to Uni, I had arrived with practically nothing. Being new, I had never really heard of Argos, what I did here was that they were reasonable priced. With me being a student, it was all I needed to get me to order. I spent hours looking through their maze of a catalog, before placing my order. From bedding to kitchen items, I had spent a lot of time and money that day with Argos. I had chosen to have the items delivered the next morning, just before my first class. Only problem was they never came. I thought there must be traffic or an error in their system. I waited and waited, still nothing. I decided to give their costumer service a call and I got in touch with a nice representative that apologized, their system had crashed and assured me the items would arrive the next morning. Fast forward three days later and still no sign of my things. I had been calling back every single day wanting answers for my ordered items? Instead all I got were representatives passing me along to another person who would tell me the same thing "I apologize our system had crashed today but the items will arrive tomorrow." The weekend had finally come and I was fed up, when I called, again, I demanded to speak with a manager. Instead of passing me along the representative asked me "Why?" in a rather rude way. I had to argue with her in order to get through to the manager, and when I did he waved my delivery service charge and told me my items would arrive the next morning. As I was about to ask what I should do in the case my items never arrive, and he hung up on me. In the middle of the conversation just hung up on me? I had called back to ask again and I was told if my items still don't arrive I have to call and re-make my order. See this is the frustrating part, I had being doing just that every single day, and still no arrival. I had to call wait three hours on hold just to be told the same old story on how their system had unexpectedly crashed that day and that my items would arrive tomorrow. Here I am a new international student, with no bed, or pots to cook in, and on the verge of having a break down because all I wanted were my items that I have paid a lot of money for, yet Argos couldn't even be bothered with answering a simple question. Now it has been over a week since I ordered my items and they still haven't arrived. I ended up going back into the store and demanding where my stuff was, turns out they had sent my package somewhere else and were out of stock of all my items. They wanted my to re-order every single thing, and on top of that they weren't even the items that I even wanted! In the ended I demanded a refund, which I am still waiting for...I feel used, abused and so frustrated with Argos. I will never shop here ever again. They lie, are disorganized and rude. Instead of telling me they had messed up my order they kept lying to me and passing me along from rep to rep. Never once was I contacted to let me know there was an error with my order, the representatives just kept playing dumb. I urge and plea that people do not waste their time and hard earned money at Argos. Never will I order or recommend Argos, it was truly hell.