I have been waiting for a call back from customer service, I finally got a call back from you, but I was not given any different choices, basically I got told the same even though it was a higher ranking manager, I was offered a collection and refund and no replacement, and i agreed with this because I could not cope with anymore stress, and also because it took so long for the call back to let me no the decision , I missed out on ordering the same shopping trolley on Argos on eBay and getting it delivered, we have no transport or support nearby not very impressed, and my husband said he had enough stress with this situation