FG
Having purchased a dryer and agreed a delivery date, the item was not delivered. I spent a long time on the phone before I was able to speak to anyone and the first time the call was lost and no-one called me back so I had to start again. Argos says there was no answer at the door, but someone was in all day. I went on the chat the following day, provided x3 mobile phone numbers and was told that someone would call in the next few days to arrange redelivery. They did not. I chased up and was then told that the item was out of stock and they would only offer a refund. The item was shown on their website £25 more than the price I paid and unavailable. They could not explain where the dryer was that was apparently attempted to deliver and said they did not know when they would next be in stock. They would not let me speak to a manager and in fact told me that managers did not deal with complaints. Totally unacceptable and I will avoid buying anything from Argos. I told Argos that I would be posting a negative review where appropriate and they acted like they could not care either way. In addition, they tried to suggest I should email them, even though I told them that the email sent back an automatic reply saying that the email address was not being monitored.
2 years ago
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