have never dealt which such poor customer service, absolutely terrible, your negligence is insulting. I was on the phone for literally ONE hour and a HALF explaining to NINE different people my case even though you have it on e-mail. When I was passed to the "relevant" person or department no information was passed so I had to explain myself all over again. I wanted to speak with your Finance department regarding VAT receipts - It's not that complicated isn't it? The last person with whom I spoke with (responsible for Deliveries????) just hung up the phone and that absolutely crossed the line. You have no idea what are you doing. It seems that nobody has excess to e-mail thus nobody can check my e-mail which clearly explains what I need. It's all in a list, with order numbers, dates, items, quantity. This shouldn't take any effort whatsoever, it's usually done in one hour the most, it has now taken ONE MONTH! I wrote two e-mails with the full lists included, several requests for particular orders through the whole month, called several times, my account department called you several times as well. I have been waiting for those VAT receipts for a ridiculous period of time now, chasing you to do your job. AND YOU CLEARLY HAVEN'T! Moreover, you mange to insult mine and our accounting department's efforts to resolve this in the fastest way.