Used fast track service for the first time. Received emails and text message over space of 5days confirming order had been delivered to local branch. Got a lift there went to counter was ignored at fast track for ten minutes! Advised I had quite a few orders all had same collection code , gave first one with code than second and was told all the order comes up on the system. Eventually he came back with 4items,mad used i ordered more not just four items, so I had to go back home to check each code under what item I was still kissing, all said they were at the branch. Went back few hours later advised situation, one order was done moved to next one and only one ticket came out nothing for the second took four people to get involved and none understood what had happened and couldn't give me the item without their printed ticket! Moved to next one and on the last one told it wasn't in, showed them text and was told the text and email was wrong. I asked what I was supposed to do or would I automatically get another email or text was told she didn't know and walked off. Found staff rude and unhelpful meanwhile I had stood for twenty minutes. Ended up asking for manager who again went back to trying to figure out why the ticket hasn't printed, was then told it wasn't in! She said they had some in stock in store but couldn't give it to me, after debating as to why over another five mins told to call fast track get them to refund and rebut in store, didn't have card on me anyway if I'd wanted to do this. They end up getting one from their stock and after waiting over half an hour told to wait and see another four days for the item that apparently has not been delivered to see if I get a email or text if not to go back again to see what they can do as they have none in stock I can have. Waste of time and certainly not fast took longer then going in store and doing from scratch, not customer focused at all don't use this service at all stay clear- I was told nothing but issues with this service on daily basis , then stop the service until it's sorted and stop wasting peoples time!