Customer services inefficient,incompetent, dishonest, unhelpful and rude. Waits of between 17 and 38 minutes to reach an agent. Lewes store staff, especially Kayleigh, helpful, polite, friendly and efficient. A refund of over £300 not processed by customer services who have continually disseminated and failed to return calls still not received 2 weeks later. Customer service e agents just can't be bothered. Now opened a PayPal case to recover my money. Seems to be the same call centre for whole group, including Home base which also was grossly inefficient with online order. I am now an ex- customer of both.